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- Tasks: Manage customer queries and ensure smooth order processing.
- Company: Join a global business focused on excellent customer experience.
- Benefits: Enjoy hybrid working, flexible hours, and generous holiday allowance.
- Why this job: Perfect for graduates eager to grow in a fast-paced, supportive environment.
- Qualifications: Degree-level qualification and some commercial experience required.
- Other info: Opportunities for career development and quarterly bonuses.
The predicted salary is between 28800 - 42000 £ per year.
Location: Coventry (Full-time office-based with 1 day hybrid options after training)
Starting Salary: Market leading starting salary
Full-Time, Permanent | 0830 to 1700 Monday to Friday
Excellent benefits package
Are you a recent graduate with some commercial experience, looking to take your career to the next level? Do you thrive in a fast-paced environment where customer experience is a top priority? If so, this could be the perfect opportunity for you!
About the Role
As a Customer Support Coordinator, you will play a key role in managing customer expectations and ensuring seamless order processing and delivery. You’ll work closely with supply chain and sales functions, proactively tracking orders and resolving any challenges to provide a premier customer experience. This role is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for delivering excellent service.
What You’ll Be Doing:
- Acting as the primary point of contact for customer queries, ensuring timely responses and proactive updates
- Tracking and managing customer orders from order placement to delivery, ensuring accuracy and efficiency
- Working closely with internal teams (Supply Chain, Sales, Finance) to ensure a smooth order management process
- Analysing order trends, managing backlogs, and driving on-time delivery performance
- Identifying and resolving customer issues, ensuring corrective actions to prevent reoccurrence
- Updating and maintaining customer records in relevant databases (e.g., JDE, D3, OEC)
- Contributing to team meetings, problem-solving sessions, and continuous improvement initiatives
What We’re Looking For:
- Degree-level qualification (Ideally Business, Supply Chain, Customer Service, or related field but will consider all degrees)
- Some commercial experience in a customer support, sales administration, or order management role
- Strong communication skills – able to liaise with customers and internal teams effectively
- Ability to problem-solve and take initiative in a fast-paced environment
- Highly organised with great attention to detail
- Comfortable using Microsoft Office and business systems (experience with JDE, D3, or OEC is a bonus)
- A customer-first mindset, with a proactive and adaptable approach
What’s in It for You?
- Hybrid Working – Office-based in Ansty Park with a 4/1 office-home split after 1st month
- Flexible working options – Adjust start/finish times after the first month of training (Core hours: 08:30-17:00)
- Quarterly ACIPS payments
- Pension Contribution Scheme – Up to 6% employee contribution matched +3% by the company
- 25 days holiday plus statutory bank holidays, increasing up to 5 additional days based on length of service
- Excellent career development opportunities in a global business
If you're a driven and detail-oriented graduate with some commercial experience, we’d love to hear from you! Apply now and take the next step in your career!
Graduate Customer Support Coordinator employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role. Understanding how to manage customer expectations and track orders will help you demonstrate your knowledge during interviews. Think of examples from your past experiences that showcase your ability to handle similar tasks.
✨Tip Number 2
Brush up on your communication skills. Since this role requires liaising with customers and internal teams, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to enhance your problem-solving and response strategies.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your personal values with those of StudySmarter will show your genuine interest in the role and the company. Prepare to discuss how you can contribute to their mission of delivering excellent customer service.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and the specifics of the Customer Support Coordinator role. This information can be invaluable in tailoring your approach during the interview process.
We think you need these skills to ace Graduate Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or related fields. Emphasise any commercial experience and skills that align with the job description, such as communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples from your past experiences that demonstrate your ability to manage customer expectations and resolve issues.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and organisational abilities. Mention any familiarity with Microsoft Office and business systems, as well as your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Support Coordinator role.
How to prepare for a job interview at Brellis Recruitment
✨Showcase Your Communication Skills
As a Customer Support Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate effectively with both customers and internal teams. Use examples from your past experiences to highlight how you’ve successfully managed customer queries or collaborated with colleagues.
✨Demonstrate Problem-Solving Abilities
This role requires a proactive approach to resolving issues. Think of specific instances where you've identified a problem and taken the initiative to solve it. Discuss your thought process and the steps you took to ensure a positive outcome for the customer.
✨Familiarise Yourself with Relevant Systems
While experience with JDE, D3, or OEC is a bonus, being comfortable with Microsoft Office and other business systems is essential. Brush up on these tools before the interview and be ready to discuss how you’ve used similar systems in previous roles or during your studies.
✨Emphasise Your Customer-First Mindset
The company values a customer-first approach, so be sure to convey your passion for delivering excellent service. Share examples of how you’ve gone above and beyond for customers in the past, and express your commitment to maintaining high standards in customer support.
