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- Tasks: Be the go-to person for fixing and training on high-tech bathroom equipment.
- Company: Join a forward-thinking company specializing in advanced WCs and bathroom solutions.
- Benefits: Enjoy a competitive salary, company van, 33 days off, and a 6% bonus.
- Why this job: Make a real impact by helping customers while developing your technical skills.
- Qualifications: Experience in equipment repair is a plus; we provide full training!
- Other info: An advanced DBS check is required due to our customer base.
The predicted salary is between 30000 - 42000 £ per year.
Field Based Service Engineer for Technologically Advanced WCs and Bathroom Equipment
Covering the South East area from Kent to Hampshire.
Attractive Salary, Company Van, 6% Bonus, 22 days holiday plus bank holidays, and 3 extra days depending on how Christmas falls, totaling 33 days.
Field Service Engineer Profile
Our service engineers provide essential hands-on support on all products, especially our range of technologically advanced WCs. The Field Service Engineer will deliver professional onsite repairs, fault finding, and user training for both domestic and commercial customers. Some customers are in the care sector, so patience and empathy are key to delivering outstanding customer service.
An ideal candidate will have experience in field-based equipment repair and be a logical problem-solver. An understanding of bathroom products and plumbing is an advantage, but we will accept applications from candidates who have repaired equipment or other types of machinery previously. Full training is provided.
- Comfortable working with end-users and different trades.
- Committed to delivering exceptional customer service.
- Due to the nature of our customer base, an advanced DBS check will be performed on the successful candidate.
Key Tasks and Responsibilities of Field Service Engineer
- Carry out service, repair, and training on the full range of bathroom equipment and products.
- Investigate, diagnose reported faults, and resolve malfunctions on the range of AquaClean (Electronic) WCs.
- Arrange site visits with end-users at their properties for service purposes or user training.
- Organise and manage your own diary to be as efficient and effective as possible.
- Process all appropriate paperwork to a high standard, completing job reports and sending them back to the office for processing.
- Maintain your service equipment and stock on your van.
- Communicate with customers at various levels from B2B to B2C when onsite.
- Take onsite payments for chargeable work.
- Take ownership and resolve queries in a timely and efficient manner.
- Keep accurate records of discussions or correspondence with customers.
- Escalate issues to the Senior Service Engineer for resolution when required.
- Provide technical product information in a timely manner.
- Add value throughout the team and organisation.
Standard Requirements of All Positions
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Field Service Engineer employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarize yourself with the specific types of technologically advanced WCs and bathroom equipment that we offer. Understanding the features and common issues of these products will help you stand out during the interview process.
✨Tip Number 2
Highlight any previous experience you have in field-based equipment repair, especially if it involves customer interaction. Being able to demonstrate your problem-solving skills and customer service abilities will be crucial for this role.
✨Tip Number 3
Prepare to discuss scenarios where you've had to show patience and empathy, particularly in challenging customer service situations. This is key for working with our diverse customer base, including those in the care sector.
✨Tip Number 4
Make sure to convey your organizational skills, especially regarding managing your own diary and processing paperwork efficiently. We value candidates who can demonstrate their ability to stay organized while providing excellent service.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field-based equipment repair and customer service. Emphasize any previous roles where you demonstrated problem-solving skills and technical knowledge, especially related to bathroom products or similar machinery.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer position. Mention your ability to work independently, manage your time effectively, and provide exceptional customer service. Share specific examples of how you've successfully resolved issues in past roles.
Highlight Soft Skills: Given the importance of patience and empathy in this role, make sure to include examples that showcase your interpersonal skills. Discuss experiences where you effectively communicated with customers or trained users on equipment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Field Service Engineer.
How to prepare for a job interview at Brellis Recruitment
✨Show Your Technical Knowledge
Be prepared to discuss your experience with field-based equipment repair. Highlight any relevant technical skills, especially related to bathroom products or plumbing, even if your background is in other machinery.
✨Demonstrate Customer Service Skills
Since the role involves working with various customers, emphasize your ability to deliver exceptional customer service. Share examples of how you've handled difficult situations with patience and empathy.
✨Organizational Skills Matter
The job requires managing your own diary efficiently. Be ready to explain how you prioritize tasks and manage your time effectively, especially when arranging site visits and handling paperwork.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss specific scenarios where you diagnosed and resolved faults, showcasing your logical approach to troubleshooting.
