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- Tasks: Provide top-tier customer support in a fast-paced automotive environment.
- Company: Dynamic automotive company focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, ongoing training, and opportunities for professional development.
- Why this job: Join a team that values your input and drives continuous improvement.
- Qualifications: Strong customer service skills and experience with CRM systems preferred.
- Other info: Flexible working hours and a culture of collaboration and growth.
The predicted salary is between 22620 - 33780 £ per year.
Customer Support Coordinator Location: Nuneaton Salary: £28,275 Hours: Monday to Friday, shift rota between 08:00 – 18:00 Role Overview: We are looking for a highly motivated Customer Support Coordinator to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards. Key Responsibilities: Manage customer relationships and communication for all aspects of service and delivery. Address customer inquiries via phone, CRM systems, live chat, or instant messaging. Maintain performance metrics and complete daily tasks efficiently. Assist with customer campaigns, including order processing and stock data management. Support KPI reporting and escalate issues when necessary. Identify customer issues and contribute to service improvement initiatives. Maintain detailed documentation for customer service processes. Participate in ongoing training and professional development. Work closely with cross-functional teams to resolve queries and enhance service delivery. Adapt to business needs and support a culture of continuous improvement. Ensure compliance with health and safety policies. Requirements: Strong customer service background with the ability to manage relationships at all levels. Excellent communication and problem-solving skills. Ability to adapt to change in a fast-moving environment. Process-driven with a focus on service improvement and efficiency. Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred). Relevant customer service qualification or equivalent experience. Full UK driving license or ability to travel if required. INDL
Customer Support Coordinator employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those working in customer support. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your skills! If you have experience with CRM systems like SAP or Freshdesk, be ready to discuss specific examples of how you've used them to improve customer satisfaction. Highlighting your tech-savviness can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Customer Support Coordinator role!
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description, like CRM systems or problem-solving abilities.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you've effectively resolved a customer issue in the past.
Highlight Your Adaptability: The automotive environment can be fast-paced, so we want to see how you adapt to change. Include examples in your application that showcase your ability to thrive in dynamic situations and how you've contributed to service improvements.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you're genuinely interested in joining our team!
How to prepare for a job interview at Brellis Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Coordinator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Support Coordinator, excellent communication is crucial. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively managed customer relationships and resolved issues. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've had to adapt quickly or improve service delivery. Prepare a few STAR (Situation, Task, Action, Result) stories that showcase your skills in action, especially in a fast-paced environment.
✨Research the Company Culture
Understanding the company culture at the automotive firm can give you an edge. Look into their values and any recent news or initiatives they’ve undertaken. This knowledge will allow you to tailor your answers and demonstrate how you can contribute to their continuous improvement efforts.
