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- Tasks: Lead a team to provide exceptional service to high-net-worth students and families.
- Company: Join a prestigious international education provider known for elite summer programmes.
- Benefits: Enjoy 25 days annual leave, flexible working options, and exclusive professional development.
- Why this job: Be part of a high-calibre team delivering luxury service to discerning clients.
- Qualifications: Experience in customer relations, luxury services, or high-end education is essential.
- Other info: Opportunity to engage with VIP clientele and enhance your leadership skills.
The predicted salary is between 29000 - 32000 £ per year.
Location: Oxford
Salary: £35,000 - £38,000 DOE
Are you an experienced customer service professional with a passion for delivering an exceptional experience to high-net-worth individuals (HNWIs) and their families? A prestigious international education provider is seeking an outstanding Customer Services Manager to lead a dedicated team in providing seamless, high-end support for discerning students attending our elite summer programmes.
About the Role
As Customer Services Manager, you will play a pivotal role in ensuring every student and their family receives impeccable service from enrollment to departure. You will lead a high-performing team dedicated to maintaining our reputation for excellence, discretion, and personalised care.
Key Responsibilities:
- Lead & Develop the Customer Services Team – Recruit, train, and manage a team that delivers white-glove service to HNW clients.
- Bespoke Client Communication – Act as the primary point of contact, offering proactive, tailored support to international families and their representatives.
- High-Level Issue Resolution – Swiftly and diplomatically manage concerns, ensuring solutions exceed expectations.
- VIP Student Onboarding & Care – Oversee the collection and secure handling of vital student information to ensure a seamless experience.
- Exclusive Client Engagement & Feedback – Organise focus groups with HNW families to refine services and uphold our gold-standard reputation.
- Financial Oversight & Reporting – Manage fee collection, oversee financial reports, and liaise with the finance team to ensure accuracy and efficiency.
- Luxury Travel & Logistics Coordination – Work closely with the Airport Transfer Manager to provide first-class arrival and departure experiences.
About You
We are looking for a service-oriented professional with a strong background in customer relations, luxury services, or high-end education.
Essential Skills & Experience:
- Proven experience managing services for HNW clients.
- Strong leadership and team management skills.
- Exceptional verbal and written communication, with diplomacy and discretion.
- Experience in high-touch customer service or premium educational settings.
- High level of IT proficiency, including CRM systems and financial reporting.
- Confidence in handling financial transactions and data analysis.
Desirable Skills & Experience:
- Background in luxury hospitality, premium concierge services, or elite educational institutions.
- Experience with Salesforce, Google Suite, and communication platforms such as Slack.
- Familiarity with the cultural sensitivities and expectations of international HNW families.
Why Join Us?
- Exclusive Professional Development – Specialist training in luxury service and leadership.
- Competitive Benefits – 25 days annual leave and flexible working options.
- High-Calibre Team Culture – Work alongside professionals who excel in premium service delivery.
- Prestigious Clientele – Build relationships with international families, dignitaries, and business leaders.
If this sounds like you then we would love to hear from you.
Customer Services Manager employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Familiarise yourself with the luxury service industry, especially in relation to high-net-worth individuals. Understanding their expectations and preferences will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the education and luxury service sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Customer Services Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved high-level issues in previous roles. Tailoring your experiences to align with the responsibilities outlined in the job description will make you stand out.
✨Tip Number 4
Research the company’s values and recent initiatives. Being able to articulate how your personal values align with theirs will show your genuine interest and commitment to contributing positively to their team.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing customer services, particularly for high-net-worth individuals. Use specific examples that demonstrate your leadership skills and ability to provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the luxury education sector. Mention how your background aligns with the key responsibilities of the role and express your enthusiasm for working with discerning clients.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, team management experience, and proficiency with CRM systems. Be sure to mention any experience you have with financial oversight and reporting, as these are crucial for the role.
Showcase Cultural Sensitivity: Given the international clientele, it's important to demonstrate your understanding of cultural sensitivities. Include examples of how you've successfully navigated diverse client needs in previous roles.
How to prepare for a job interview at Brellis Recruitment
✨Showcase Your Customer Service Expertise
Be prepared to discuss your previous experience in managing services for high-net-worth clients. Highlight specific examples where you delivered exceptional service and how you handled challenging situations with diplomacy.
✨Demonstrate Leadership Skills
As a Customer Services Manager, you'll need strong leadership abilities. Share instances where you've successfully led a team, focusing on recruitment, training, and fostering a high-performance culture.
✨Communicate Effectively
Exceptional verbal and written communication is crucial for this role. Practice articulating your thoughts clearly and concisely, and be ready to showcase your ability to tailor communication to different audiences, especially discerning clients.
✨Understand the Luxury Market
Familiarise yourself with the expectations of high-net-worth individuals and the luxury service industry. Be ready to discuss how you can enhance the client experience and maintain the gold-standard reputation of the organisation.
