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- Tasks: Engage with customers through calls, guiding them on installations and supplier switches.
- Company: Established business with a supportive internal sales team.
- Benefits: Competitive salary, quarterly bonuses, and potential for permanent position.
- Why this job: Perfect for retail or hospitality pros wanting to kickstart a professional career.
- Qualifications: Experience in customer service or sales, strong work ethic, and positive attitude.
- Other info: Opportunity for growth and flexibility after building confidence in the role.
We are recruiting for a Customer Sales Agent to join a growing internal sales team within a well established business. This is a fantastic opportunity for someone currently working in retail, hospitality or customer service who wants to move into a professional office environment and build a long term career.
This is not cold calling. You will be speaking to customers who have already made enquiries, existing customers managing projects, or people switching suppliers. It is a consultative, relationship driven role where attitude, reliability and work ethic are far more important than previous office experience.
The Customer Sales Agent RoleYou will be the first point of contact for customers, handling a mixture of inbound and outbound calls. On a typical day you will:
- Handle 20 to 30 inbound customer calls
- Make a similar number of outbound follow up calls
- Manage customer enquiries received via the website
- Guide customers through installations and supplier switches
- Provide technical guidance and updates
- Work closely with field sales colleagues
- Manage longer term customer projects, speaking to some customers multiple times
Calls are detailed and consultative rather than high volume quick calls. Conversations typically last 10 to 15 minutes as you guide customers through their options. The role is office based for the first year while you build knowledge and confidence. After that, there may be flexibility for high performers.
The PersonWe are looking for someone with:
- A strong work ethic and a genuine desire to build a career
- Experience in retail, hospitality, customer service or sales
- A stable work history
- Confidence on the phone
- A positive, grafting attitude
The most successful people in this team have come from retail backgrounds where they have worked hard, taken responsibility and shown loyalty. If you are the type of person who gets your head down and gets the job done, this could be a brilliant move for you.
The BonusThere is a quarterly bonus scheme linked to performance. Typical bonus earnings range from £800 to £2,000 per quarter, with higher earnings available for those who really excel. As your knowledge grows, additional opportunities open up which can significantly increase your bonus potential. This is a genuine long term opportunity. The role is signed off as permanent, initially offered on a 12 week temp to perm basis.
If you are looking to step into your first professional office role, or you are already in internal sales and want a more stable, relationship led position, we would love to hear from you.
Customer Sales Agent employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with the consultative approach.
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your retail or hospitality background where you went above and beyond for a customer. This will highlight your work ethic and attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Sales Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your background in retail or customer service makes you a great fit.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience. Focus on your customer service skills and any sales achievements. We love seeing how your past roles have prepared you for this consultative, relationship-driven position.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect match for the Customer Sales Agent role. Share specific examples of how you've handled customer enquiries or built relationships in previous jobs. Keep it engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Brellis Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Sales Agent does. Familiarise yourself with the responsibilities like handling inbound and outbound calls, managing customer enquiries, and providing technical guidance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships, be ready to share examples from your past experiences in retail, hospitality, or customer service. Highlight situations where you’ve successfully managed customer interactions, resolved issues, or guided customers through processes. This will show that you have the right attitude and work ethic they’re looking for.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you assess if this is the right fit for you. Plus, it gives you a chance to engage in a consultative conversation, just like the role requires.
✨Practice Your Phone Skills
Since you'll be on the phone a lot, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with guiding someone through a process. Remember, the conversations are detailed and consultative, so focus on being friendly and approachable while maintaining professionalism.
