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- Tasks: Engage with customers to recover overdue accounts through negotiation and support.
- Company: Dynamic company in Leamington Spa offering a hybrid work model.
- Benefits: Enjoy 25 days holiday, private medical insurance, and staff discounts.
- Why this job: Make a real difference by helping customers while achieving your targets.
- Qualifications: Experience in collections or contact centre roles with strong negotiation skills.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 25000 - 28500 £ per year.
Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt? This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation. This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment.
Benefits of Collection Agent:
- 25 days holiday plus bank holidays
- Private medical insurance, life assurance, pension up to 7.5%
- Staff discounts and development opportunities
Responsibilities of a Collection Agent:
- Manage and contact customers with overdue accounts in late-stage arrears
- Conduct in-depth financial conversations to assess affordability and risk
- Negotiate full payments, settlements, or structured repayment arrangements
- Handle objections, non-engagement, and difficult conversations confidently
- Work towards individual and team recovery targets
- Identify vulnerability and apply appropriate support or escalation routes
- Maintain accurate, compliant, and detailed account records
Requirements of Collection Agent:
- Previous experience in late-stage collections, recoveries, or arrears management
- Strong negotiation and influencing skills
- Resilient, confident, and comfortable working with challenging customers
- Target-driven with a strong understanding of fair treatment principles
- Highly organised with strong attention to compliance and detail
Shift Pattern:
7-week rotation: 5 × 8:30am – 5:00pm, 1 × 8:00am – 4:30pm, 1 × 11:30am – 8:00pm
Customer Collections Agent employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collections Agent
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, show us how your experience aligns with what we do.
✨Tip Number 2
Practice your negotiation skills! Role-play with a friend or family member to get comfortable handling tough conversations. This will help you shine during interviews and demonstrate your resilience.
✨Tip Number 3
Be ready to share specific examples from your past roles. Think of times when you successfully managed difficult customers or met targets. We love hearing about real experiences that showcase your skills!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart and show your enthusiasm for the role. Remember, we’re looking for candidates who are proactive and engaged.
We think you need these skills to ace Customer Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections or contact centre roles. We want to see how you've handled challenging conversations and managed overdue accounts, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Collections Agent role. Share specific examples of your negotiation skills and how you balance firm debt recovery with fair treatment.
Showcase Your Resilience: In this role, resilience is key. When writing your application, mention situations where you've successfully navigated difficult conversations or met challenging targets. We love to see that determination!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brellis Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Collections Agent inside out. Familiarise yourself with common debt recovery practices, negotiation techniques, and the importance of fair treatment principles. This will help you answer questions confidently and show that you're serious about the position.
✨Practice Makes Perfect
Role-play some challenging conversations with a friend or family member. Think about how you would handle objections or difficult customers. This practice will not only boost your confidence but also prepare you for the types of scenarios you might face in the job.
✨Show Your Resilience
During the interview, be ready to share examples of how you've handled tough situations in the past. Highlight your resilience and professionalism when dealing with challenging conversations. Employers want to see that you can maintain composure and work towards solutions, even under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
