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- Tasks: Manage customer accounts, resolve queries, and oversee debt recovery processes.
- Company: Join a leading organisation with a supportive team culture.
- Benefits: Competitive salary, flexible shifts, and time off in lieu for weekends and bank holidays.
- Why this job: Make a real impact by helping customers while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or debt collection, with strong communication and organisational skills.
- Other info: Opportunity for career growth and process improvement in a fast-paced setting.
The predicted salary is between 27000 - 29500 £ per year.
Credit Control Location: Leamington Spa
Salary: £27,000- £29,500
Shift pattern: 8:00 am – 4:30 pm, 8:30 am – 5:00 pm, and 11:30 am – 8:00 pm. You’ll also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year, with time off in lieu provided.
Are you experienced in managing customer accounts and confident in dealing with payments, queries, and debt recovery? This is a pivotal role where you’ll take full end-to-end responsibility for a portfolio of customers with more complex requirements. You’ll manage everything from onboarding new accounts through to query resolution, payment management, and debt collection, ensuring service standards are consistently high.
About the Credit Control role:- Manage a portfolio of customer accounts from setup through to debt recovery.
- Resolve customer queries with professionalism and strong objection-handling skills.
- Collaborate with the collections team on debt handovers as required.
- Keep CRM systems updated with accurate and detailed records.
- Identify and escalate issues preventing payment or resolution.
- Negotiate and validate payment plans where necessary.
- Monitor payment trends and escalate for credit checks where needed.
- Provide regular performance updates and contribute to KPI achievement.
- Champion process improvements and suggest opportunities for positive change.
- Previous experience in customer service, account management, payment processing, or debt collection.
- Confident communicator with excellent interpersonal and objection-handling skills.
- Resilient, proactive, and target-driven.
- Strong organisational skills and attention to detail.
- Ability to prioritise and use initiative in a fast-paced environment.
- Team player with a collaborative mindset.
- Working knowledge of SAP or Salesforce.
- Experience in a service-based or debt collection environment.
Credit Controller employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and customer account management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing customer accounts and resolving queries. Use specific examples to demonstrate how you’ve successfully handled complex situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search. Let’s land that Credit Controller role together!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and account management. We want to see how you've handled payments, queries, and debt recovery in the past, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Credit Controller role. Share specific examples of how you've resolved customer queries or managed accounts effectively.
Show Off Your Skills: We’re looking for confident communicators with strong objection-handling skills. Make sure to mention any relevant experience with CRM systems like SAP or Salesforce, as well as your ability to negotiate payment plans.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Brellis Recruitment
✨Know Your Numbers
As a Credit Controller, you'll be dealing with payments and accounts daily. Brush up on your financial knowledge and be ready to discuss how you've managed customer accounts in the past. Be specific about your achievements, like reducing overdue payments or improving collection rates.
✨Showcase Your Communication Skills
This role requires excellent interpersonal skills, so prepare to demonstrate your ability to handle objections and resolve queries. Think of examples where you’ve successfully navigated difficult conversations or negotiated payment plans. Practice articulating these experiences clearly.
✨Familiarise Yourself with CRM Systems
Since keeping accurate records is crucial, make sure you’re comfortable discussing your experience with CRM systems like SAP or Salesforce. If you’ve used similar tools, be ready to explain how you utilised them to manage customer accounts effectively.
✨Emphasise Your Team Spirit
Collaboration is key in this role, so highlight your ability to work well within a team. Prepare examples of how you’ve contributed to team goals or supported colleagues in achieving KPIs. This will show that you’re not just a lone wolf but a valuable team player.
