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- Tasks: Manage customer accounts and ensure top-notch service delivery.
- Company: Global leader in logistics and retail equipment supply.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong relationship-building skills and experience in customer service.
- Other info: Fast-paced role with opportunities to engage with key decision-makers.
The predicted salary is between 28800 - 48000 £ per year.
Our client is a recognised global leader in the supply of equipment and services across the Logistics Industry and retail sector. As a Customer Service Executive, you will act for a nominated customer and manage allocated accounts ensuring delivery of goods and services to optimise quality of service, business growth and high levels of customer satisfaction. You will be responsible for providing an end-to-end service from taking requests from customers for products, to coordinating the activities of all internal resources to deliver the customer's solution on time and to expectations.
Your duties:
- To forecast, manage and control reasonable and appropriate levels of equipment stock availability using the company ERP system to plan demand.
- To ensure that customer stores are supplied with the correct equipment necessary for normal operational purposes and that budget spend is reported upon and managed effectively.
- To ensure that all aspects of our service delivery are aligned.
- Provide accurate commercial account data.
- Collation, production and quality checking agreed KPI-driven reports to support the overall smooth operation of the account.
- Regular review of key business activity programmes.
- To identify and build close business relationships with key decision-making personnel within the Customer.
Requirements:
- Proven track record of relationship-building with Customers and delivering great Customer Service.
- Self-motivated, organised, calm, accurate, confident and a clear communicator.
- Ability to be proactive in identifying customer needs and delivering new business opportunities within a Key Account.
- Ability to engage internal team support (Purchasing, Engineers, Distribution, Installation etc.) to satisfy customer needs.
- Computer literate with a good demonstrable level of competence with Excel and other Microsoft packages.
Customer Service Administrator in Banbury employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Banbury
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and retail sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Knowing their products inside out will help you impress them with your customer service knowledge.
✨Tip Number 3
Show off your skills! Bring examples of how you've built relationships with customers in the past. Real-life stories can make you stand out as a candidate who truly understands customer needs.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace Customer Service Administrator in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience in relationship-building and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention how your proactive approach can help us meet customer needs and drive business growth. Keep it engaging and personal!
Showcase Your Skills: Don’t forget to highlight your computer skills, especially with Excel and other Microsoft packages. We love candidates who can demonstrate their technical abilities, so include any relevant experience or projects that show off your competence.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brellis Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes great service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role, but that you genuinely care about delivering quality service.
✨Familiarise Yourself with the Company
Do some research on the company and its position in the logistics industry. Knowing their values, mission, and recent developments can help you tailor your answers and demonstrate your enthusiasm for the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of a few scenarios where you successfully resolved issues or built relationships with customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Teamwork Skills
Since the role involves engaging with various internal teams, be prepared to discuss how you’ve collaborated with others in the past. Highlight your ability to communicate clearly and work towards common goals, as this is crucial for ensuring customer satisfaction.
