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- Tasks: Manage customer accounts, handle queries, and upsell products while providing top-notch service.
- Company: Join a dynamic team in Southam, Warwickshire, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, pension, life assurance, and healthcare cash plan.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service, strong communication skills, and a team player attitude.
- Other info: Receive full training and grow your career in a supportive environment.
The predicted salary is between 24000 - 28000 £ per year.
Salary £26,000 per annum. Pension, life assurance, Westfield healthcare cash plan.
Monday to Friday: 8:30 to 17:00 hours. Southam, Warwickshire.
To provide comprehensive Customer Service Advisor to the company's customer base, both direct and online customers.
The Customer Account Coordinator encompasses the management of existing customers, principally the receipt of orders, query and complaint handling, and regular outbound communication as well as upselling and product gap fill.
The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that the Customer Service Advisor will be able to manage all customer accounts when necessary.
All customer interactions will be managed through our Hubspot CRM system and Merlin Order system.
- Receipt of orders from tele and web sources
- Entering orders onto Merlin system
- Upsell to customers on inbound (tele) order capture
- Preparation of customer quotations
- Provision of product advice (including product specifications, MSDS sheet, etc)
- Provision of reports as required by customer (in conjunction with IT department)
- Facilitating provision of samples (in conjunction with purchasing department)
- Maintenance of customer records on sales systems
- Query handling (progress of order, account balance and complaint handling)
- Participation in regular sales meetings
Training: Full in-house process and computer skills training.
You will have previous experience of working directly with customers, be able to draw on a mix of skills including internal sales, Customer Service and Telesales together with experience of working with computer-based sales order and/or CRM systems.
Ability to work with computers. Good communication. Numeracy. Personable and enthusiastic. Willingness to work as part of a team. Happy to work to deadlines.
Customer Account Coordinator in Southam employer: Brellis Recruitment Ltd
Contact Detail:
Brellis Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Coordinator in Southam
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Account Coordinator, you'll be interacting with customers regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the role.
We think you need these skills to ace Customer Account Coordinator in Southam
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant CRM system knowledge to show us you're a perfect fit for the Customer Account Coordinator role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background aligns with our needs. Keep it friendly and professional, and don’t forget to mention your enthusiasm for working with customers.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Use clear and concise language, and don’t shy away from showing a bit of your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Brellis Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer queries and complaints in the past. Think of specific examples that showcase your ability to upsell and provide product advice, as these are key aspects of the role.
✨Familiarise Yourself with Hubspot and Merlin
Since the job involves using Hubspot CRM and Merlin Order systems, it’s a good idea to familiarise yourself with these platforms. If you have experience with similar systems, be prepared to talk about it. Showing that you can quickly adapt to new software will impress the interviewers.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might need to demonstrate how you would handle a customer call or query. Practise responding to common customer issues and think about how you would upsell products effectively while maintaining a friendly tone.
✨Show Enthusiasm and Team Spirit
The company values a personable and enthusiastic approach, so let your personality shine through! Be sure to express your willingness to work as part of a team and share any experiences where you collaborated successfully with colleagues to achieve a goal.
