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- Tasks: Engage with customers to resolve payment issues and provide empathetic support.
- Company: Dynamic company focused on customer satisfaction and support.
- Benefits: Competitive salary, 25 days holiday, private medical, and staff discounts.
- Why this job: Make a real difference by helping customers navigate their payment challenges.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Hybrid working after training with excellent development opportunities.
The predicted salary is between 26000 - 28500 £ per year.
Leamington Spa – Hybrid (after training) £26000 – £28,500 (depending on your experience) + Benefits
Are you from a customer service, call centre or contact centre background and enjoy having quality conversations with people? This role is all about helping domestic customers who have gone a little overdue on payments (30–90 days). You’ll listen, understand their situation, and agree on the best solution, whether that’s taking a payment or setting up a plan. It’s about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy.
What you’ll do as a Customer Service Advisor:
- Speak with customers about overdue accounts in a supportive, professional way
- Agree payment arrangements or plans that work for both sides
- Handle objections confidently but always with empathy
- Keep clear and accurate records
What we’re looking for in our Customer Service Advisors:
- Background in customer service / contact centre / call centre
- Confident communicator who enjoys problem-solving
- Resilient, empathetic, and motivated by helping customers
- Organised and able to manage your workload effectively
Shift pattern for Customer Service Advisor: 7-week rotation (5x 8:30 am–5:00 pm, 1x 8:00 am to 4:30 pm and 1x 11:30 am to 8 pm)
Benefits for a Customer Service Advisor:
- 25 days holiday + bank holidays
- Private medical, life assurance, pension up to 7.5%
- Staff discounts + development opportunities
Customer Service Advisor in Royal Leamington Spa employer: Brellis Recruitment Ltd
Contact Detail:
Brellis Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past experiences where you've demonstrated empathy and problem-solving skills. These real-life anecdotes can really make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in call centres or similar roles. We want to see how you've engaged with customers and solved their problems, so don’t hold back on those examples!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to show us your personality and explain why you’re passionate about helping customers. Mention specific skills that match the job description, like empathy and problem-solving.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make sure your points are easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Brellis Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially around empathy and problem-solving. Be ready to share examples from your past experiences where you successfully handled difficult situations or built rapport with customers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Reflect back what you hear and ask clarifying questions to show you’re engaged and genuinely interested.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in this role, like dealing with overdue payments. Prepare responses that highlight your ability to handle objections with empathy and professionalism, showcasing your problem-solving skills.
✨Showcase Your Organisational Skills
Since the role requires managing workloads effectively, be prepared to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure clear communication, which is crucial in a customer service environment.
