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For Companies At a Glance
- Tasks: Manage customer accounts and orders, ensuring smooth communication and delivery.
- Company: Join a global engineering and manufacturing leader with a vibrant culture.
- Benefits: Temporary role with potential for extension, excellent training, and support.
- Why this job: Gain valuable experience in a fast-paced environment with real impact on customer satisfaction.
- Qualifications: Experience in customer service or account management, and strong communication skills.
- Other info: Friendly team atmosphere with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Coventry
Contract: Temporary (8 to 9 months, with potential extension or permanent opportunity)
We’re working with a large, global, multi-billion-dollar engineering and manufacturing business to recruit a Temporary Customer Account Coordinator for an initial 8 to 9 month assignment in Coventry. This Customer Account Coordinator role is a fast-paced, customer-facing office position where you’ll manage customer requests from start to finish, acting as the main point of contact and making sure orders move smoothly through the business. There is genuine potential for this Customer Account Coordinator role to extend and possibly become permanent for the right person. You’ll be joining an exciting, vibrant organisation with excellent onboarding and training, plus the chance to build experience within a world-class business as a Customer Account Coordinator.
What you’ll be doing:
- As a Customer Account Coordinator, you’ll take ownership of customer accounts and orders from inception through to delivery, working closely with internal teams and keeping customers informed every step of the way.
- Acting as the primary day-to-day contact for customers via email and Teams.
- Managing customer orders, checking stock availability and liaising with manufacturing when required.
- Tracking orders through the system and proactively managing delays or backlog.
- Organising logistics and supporting delivery schedules.
- Handling customer enquiries professionally and resolving delivery or invoice issues.
- Providing regular updates to customers and internal stakeholders.
- Working with Sales, Supply Chain, Finance and Operations to problem-solve and improve customer experience.
- Keeping records accurate across CRM and internal systems.
- Getting involved in team meetings and continuous improvement activity.
What we’re looking for:
- Experience in Customer Account Management or office-based Customer Service.
- Managing orders, accounts or customer requests end to end.
- Working in a busy, process-driven environment.
- Communicating confidently with customers by email.
- Using CRM or ERP systems (Salesforce experience would be ideal, but similar systems are fine).
You’ll also need to be:
- Proactive and comfortable problem-solving.
- Organised with good attention to detail.
- A team player who can work across departments.
- Customer-focused, resilient and adaptable.
- Confident using Microsoft Office.
Why apply?
- 8 to 9 month temporary role with real potential to extend or go permanent.
- Coventry based position within a globally recognised organisation.
- Excellent training and support from day one.
- Varied role with exposure to manufacturing, supply chain and sales operations.
- Friendly team environment with genuine development opportunities.
Temporary Customer Account Coordinator in Coventry employer: Brellis Recruitment Ltd
Contact Detail:
Brellis Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Account Coordinator in Coventry
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will boost our confidence and help us articulate our experience clearly.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or growth opportunities shows we’re engaged and serious about the role.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates and keep us fresh in their minds. Plus, it shows our enthusiasm for the position!
We think you need these skills to ace Temporary Customer Account Coordinator in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Coordinator role. Highlight your experience in customer service and managing orders, as well as any relevant skills like using CRM systems. We want to see how you fit into our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer accounts or resolved issues in the past. Let us know what makes you excited about joining our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written communication is clear and professional. Whether it's your CV, cover letter, or any follow-up emails, we want to see that you can communicate effectively and confidently.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Brellis Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Account Coordinator role. Familiarise yourself with the key responsibilities like managing customer orders and liaising with different teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've successfully managed customer accounts or resolved issues in the past. Highlight your experience in a busy, process-driven environment and how you’ve kept customers informed throughout the order process.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to tackle delays or manage customer enquiries effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM or ERP systems, especially Salesforce, be prepared to discuss it. If not, do a bit of research on similar systems and be ready to explain how you can quickly adapt to new software. This shows your willingness to learn and your tech-savviness.
