Brellis Recruitment Ltd is seeking a hands-on Contact Centre Manager to lead a multi-channel operation of around 14 agents across phone, live chat, text and email. You will drive service levels, sales conversion and customer satisfaction, reporting to the Director of Customer Experience.
You will lead from the floor, own KPIs, and shape the use of AI to support agents and improve the customer journey, with influence over processes, tools, and people development.
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AI-Driven Multi-Channel Contact Centre Manager in Charlton employer: Brellis Recruitment Ltd
Join a well-established manufacturing business in Southam, where you will be part of a supportive and team-focused finance department. With a competitive salary and the opportunity for long-term career growth, this role offers a unique chance to work within a global company that values employee development and fosters a collaborative work culture. Enjoy an early finish every Friday and gain exposure to SAP while contributing to a high-volume finance team dedicated to excellence.
