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- Tasks: Manage customer accounts and ensure top-notch service delivery.
- Company: Global leader in logistics equipment and services.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong relationship-building skills and proficiency in Microsoft Excel.
- Other info: Fast-paced role with opportunities to engage with key decision-makers.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a recognised global leader in the supply of equipment and services across the Logistics Industry and retail sector. As a Customer Service Executive, you will act for a nominated customer and manage allocated accounts ensuring delivery of goods and services to optimise quality of service, business growth and high levels of customer satisfaction. You will be responsible for providing an end-to-end service from taking requests from customers for products, to coordinating the activities of all internal resources to deliver the customer's solution on time and to expectations.
Your duties:
- To forecast, manage and control reasonable and appropriate levels of equipment stock availability using the company ERP system to plan demand.
- To ensure that customer stores are supplied with the correct equipment necessary for normal operational purposes and that budget spend is reported upon and managed effectively.
- To ensure that all aspects of our service delivery are aligned.
- Provide accurate commercial account data.
- Collation, production and quality checking agreed KPI-driven reports to support the overall smooth operation of the account.
- Regular review of key business activity programmes.
- To identify and build close business relationships with key decision-making personnel within the Customer.
Requirements:
- Proven track record of relationship-building with Customers and delivering great Customer Service.
- Self-motivated, organised, calm, accurate, confident and a clear communicator.
- Ability to be proactive in identifying customer needs and delivering new business opportunities within a Key Account.
- Ability to engage internal team support (Purchasing, Engineers, Distribution, Installation etc.) to satisfy customer needs.
- Computer literate with a good demonstrable level of competence with Excel and other Microsoft packages.
Customer Service Administrator in Banbury employer: Brellis Recruitment Ltd
Contact Detail:
Brellis Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Banbury
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and retail sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Knowing their products inside out will help you impress them with your customer service skills.
✨Tip Number 3
Show off your relationship-building skills! During interviews, share specific examples of how you've built strong connections with customers in the past. It’s all about demonstrating that you can deliver great service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Administrator in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Administrator role. Highlight your experience in relationship-building and customer service, as these are key for us. Use specific examples that show how you've delivered great service in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our team. Be sure to mention your ability to manage accounts and coordinate with internal teams, as this aligns perfectly with what we’re looking for.
Showcase Your Skills: Don’t forget to highlight your computer skills, especially with Excel and other Microsoft packages. We love candidates who are tech-savvy and can handle data efficiently. Mention any relevant tools or systems you've used in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brellis Recruitment Ltd
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their products, services, and the logistics industry they operate in. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully built relationships with customers or resolved issues. Highlight your ability to be proactive and how you’ve identified customer needs in previous roles.
✨Be Ready to Discuss KPIs
Since the role involves managing and reporting on KPIs, brush up on what these are and how you’ve used them in the past. Be prepared to discuss how you can contribute to achieving and exceeding these metrics.
✨Demonstrate Your Teamwork Abilities
The job requires engaging with various internal teams. Think of examples where you've collaborated effectively with others, whether in purchasing, engineering, or distribution, to meet customer needs. This will show you’re a team player who can drive results.
