At a Glance
- Tasks: Support customers, manage orders, and liaise with production teams in a dynamic role.
- Company: Fast-growing manufacturing business in Leamington Spa with a friendly team.
- Benefits: Competitive salary, full-time hours, and opportunities for genuine career progression.
- Other info: Enjoy a varied role where no two days are the same!
- Why this job: Be the go-to person for customers and make a real impact in a growing company.
- Qualifications: Experience in customer service or sales support, with strong communication skills.
The predicted salary is between 29000 - 29000 £ per year.
We're working with a fast growing manufacturing business based in Leamington Spa who are looking for a Customer Service Executive to join their team. This is a fully office based role, Monday to Friday, working core hours of 8am to 5pm with an hour for lunch. It's a varied role that blends customer support with internal sales administration, ideal for someone who enjoys being the main point of contact for customers while also handling the process behind the scenes.
You'll be the first point of contact for a portfolio of smaller accounts, helping them get set up, guiding them through the company's systems and platforms, and making sure their orders run smoothly from quote through to delivery.
What you'll be doing as a Customer Service Executive:
- Supporting customers through onboarding, showing them how to use the company's online ordering platform and systems
- Creating and following up on quotes, and turning these into manufacturing orders once approved
- Keeping on top of order documentation, from purchase orders to delivery and shipping paperwork
- Acting as the go between for customers and the production and logistics teams, keeping everyone updated on timelines
- Handling day to day customer queries by phone, email and chat, and troubleshooting where needed
- Processing and checking invoices, including working with freight and logistics partners
- Generating new leads and supporting the wider sales team with new business enquiries
- Logging and progressing any complaints or issues through to resolution
What we're looking for in a Customer Service Executive:
- Previous experience in a customer service, sales support or internal sales role, ideally within a business to business environment
- Comfortable using ERP or order management systems, along with good general IT skills including Microsoft Office
- Clear, confident communicator who can explain technical or process related information simply
- Well organised, able to juggle multiple accounts and priorities at once
- A proactive, solutions focused approach, happy to pick up the phone as well as respond to emails
- Experience in a manufacturing, industrial or production environment would be an advantage but isn't essential
This is a great opportunity to join a growing, friendly team where no two days are the same, with genuine progression as the business continues to expand.
Customer Service Executive in Warwick employer: BRELLIS RECRUITMENT LIMITED Careers
As a leading global manufacturer based in Warwick, we pride ourselves on fostering a dynamic and innovative work environment where creativity and technical expertise thrive. Our commitment to employee development is evident through comprehensive training programmes and opportunities for career advancement, ensuring that our team members are equipped to excel in their roles. With a strong focus on collaboration and continuous improvement, we offer a unique chance to make a meaningful impact in the electronics industry while enjoying the benefits of a supportive and hands-on leadership culture.
Contact Details:
BRELLIS RECRUITMENT LIMITED Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Warwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BRELLIS RECRUITMENT LIMITED Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BRELLIS RECRUITMENT LIMITED Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Warwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BRELLIS RECRUITMENT LIMITED Careers:Your cover letter is your chance to shine! Tell us why you want to work at BRELLIS RECRUITMENT LIMITED Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BRELLIS RECRUITMENT LIMITED Careers!
How to prepare for a job interview at BRELLIS RECRUITMENT LIMITED Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
