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- Tasks: Lead a team to deliver exceptional after-sales service for a luxury watch brand.
- Company: Prestigious luxury watch brand with a commitment to excellence.
- Benefits: Competitive salary, career growth, and a chance to work in luxury retail.
- Why this job: Join us to redefine luxury and make a real impact in customer service.
- Qualifications: 5+ years in customer service management, preferably in luxury.
- Other info: Dynamic environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
A prestigious luxury watch brand is seeking a Customer Service Manager for their Tunbridge Wells Service Center. The role involves leading the Customer Service and After-Sales Service team to deliver exceptional service, manage escalations, and maintain high communication standards.
Ideal candidates have over 5 years in customer service management, preferably in the luxury sector, and excel in team leadership. Join our mission to redefine luxury and apply today.
Luxury After‐Sales Service Manager in Royal Tunbridge Wells employer: Breitling
Contact Detail:
Breitling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury After‐Sales Service Manager in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for the interview by researching the brand's values and recent news. Show us you’re not just passionate about luxury watches, but that you understand what makes this brand unique. Tailor your answers to reflect their mission!
✨Tip Number 3
Practice your leadership stories! We want to hear about your experiences managing teams and handling escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our luxury service team.
We think you need these skills to ace Luxury After‐Sales Service Manager in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury shine through! Share experiences that highlight your understanding of high-end customer service and how you’ve gone above and beyond to create exceptional experiences.
Highlight Your Leadership Skills: We want to see how you lead teams to success! Include specific examples of how you've managed customer service teams, resolved escalations, and maintained high communication standards in your previous roles.
Tailor Your Application: Make sure your application speaks directly to the role. Use keywords from the job description and align your skills and experiences with what we’re looking for in a Luxury After-Sales Service Manager.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Breitling
✨Know Your Luxury Brands
Familiarise yourself with the luxury watch brand's history, values, and product range. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the brand.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led a customer service team in the past. Highlight your ability to manage escalations and maintain high communication standards, as these are crucial for the role.
✨Demonstrate Exceptional Customer Service
Be ready to discuss your approach to delivering exceptional customer service. Think of scenarios where you went above and beyond for a customer, especially in a luxury context, and be prepared to share those stories.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's after-sales service strategy and team dynamics. This shows that you're not just interested in the job, but also in how you can contribute to redefining luxury service.
