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For Companies At a Glance
- Tasks: Engage with customers, provide updates, and ensure exceptional service at our Volkswagen Van Centre.
- Company: Join the award-winning Van Mossel Breeze, a family-owned automotive leader.
- Benefits: Enjoy competitive pay, extensive training, health support, and generous leave.
- Other info: Opportunities for self-development and a vibrant workplace culture await you.
- Why this job: Be part of a dynamic team and drive your career forward in a fast-paced environment.
- Qualifications: Sales experience and strong communication skills are a plus.
The predicted salary is between 28000 - 30000 £ per year.
Are you passionate about providing exceptional customer service? Ready to drive your career forward with one of the world's most iconic automotive brands? Our Volkswagen Van Centre in Southampton has a fantastic opportunity for a Service Advisor to join our successful team. If you're the type of person who thrives in a fast-paced environment, values exceptional customer service and enjoys building strong relationships, then this could be just the role for you!
Why Join Van Mossel Breeze?
We are proud to be part of Van Mossel Automotive Group; an award-winning, people-orientated, family-owned business that has gained global recognition over a 77-year tenure in the automotive industry. Van Mossel now operates in over 7 countries and has been named as one of the leading automotive companies in Europe.
Benefits
- A competitive remuneration package
- A vibrant and professional working environment
- Comprehensive and continuous branded training
- Contributed Company pension scheme
- Life assurance scheme
- Car benefit scheme
- Cycle to work scheme
- Free physio & chiropractic services
- Staff referral scheme
- 24/7 Health & Wellbeing support
- Enhanced maternity and paternity leave
- Discount on parts and labour at any of our dealerships
- 50% off PURE gym membership
- 50% off campervan hire through Breeze Campers
- 32 days annual leave, including bank holidays
- Extra annual leave, given on length of service (uncapped)
Package
Salary: £28,000 to £30,000 (depending on experience) + £7,000 OTE
Schedule: Monday to Friday: 7.15 to 17.30 / 7.45 to 18.00 (alternating weeks)
We’re Looking For!
- Experience within sales, main dealer experience would be an advantage
- Possess good technical knowledge with ability to answer customer queries
- Ability to multitask and use your own initiative when faced with challenges
- Excellent communication and computer skills
- Impressive organisational skills
- Ability to thrive within a team
- Extensive knowledge of CDK desirable, although training will be given
- Professional and courteous manner
Job Description
- Pro-actively contact customers with progress of work updates
- Provide customer estimates according to company policy on schedules, time and pricing
- Notify customers promptly of completion of work
- Ensure customer awareness of all products and services available
- Produce invoices of work carried out
- Upsell various products
- Advise customers of necessary repairs
Joining Van Mossel Breeze will provide a challenging and rewarding role with plenty of room for self-development, in line with the Van Mossel motto Driven. By you. For you. Does this sound like the company for you? Apply now we look forward to meeting you!
Service Advisor employer: Breeze Motor Group
Contact Detail:
Breeze Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Van Mossel Breeze and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think about your past experiences and how they relate to the role of Service Advisor. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for providing exceptional customer service in your application. We want to see how you can drive our customers' experience forward and build strong relationships!
Tailor Your Experience: When writing your application, focus on relevant experiences that showcase your ability to multitask and handle challenges. We love seeing how your past roles have prepared you for this fast-paced environment.
Be Professional and Courteous: Your written application should reflect the professional and courteous manner we value at Van Mossel Breeze. Keep your language clear and friendly, just like you would when speaking to a customer.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Volkswagen Van Centre in Southampton.
How to prepare for a job interview at Breeze Motor Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the automotive industry. Familiarise yourself with Volkswagen's products and services, as well as common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or built strong relationships, as these stories will resonate well with the interviewers.
✨Practice Multitasking Scenarios
In a fast-paced environment like Van Mossel Breeze, multitasking is key. Prepare for situational questions that test your ability to juggle multiple tasks. You might be asked how you would handle a busy day with several customer inquiries, so think through your strategies for staying organised and efficient.
✨Be Professional Yet Personable
While it's important to maintain a professional demeanour, don't forget to let your personality shine through. Show enthusiasm for the role and the company, and remember to smile! Building rapport with the interviewers can make a lasting impression and demonstrate your ability to connect with customers.