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- Tasks: Engage with customers, provide updates, and manage service estimates.
- Company: Join Van Mossel Breeze, a leading family-owned automotive group.
- Benefits: Enjoy competitive pay, gym discounts, and generous leave policies.
- Why this job: Be part of an iconic brand and grow your career in a vibrant environment.
- Qualifications: Customer service skills and a passion for the automotive industry.
- Other info: Opportunities for self-development and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about providing exceptional customer service? Ready to drive your career forward with one of the world’s most iconic automotive brands? Our Volkswagen Van Centre in Southampton has a fantastic opportunity for a Service Advisor to join our successful team.
If you’re the type of person who thrives in a fast-paced environment, values exceptional customer service and enjoys building strong relationships, then this could be just the role for you!
Why Join Van Mossel Breeze?
We are proud to be part of Van Mossel Automotive Group; an award-winning, people-orientated, family-owned business that has gained global recognition over a 77-year tenure in the automotive industry. Van Mossel now operates in over 7 countries and has been named as one of the leading automotive companies in Europe. At Van Mossel Breeze, we believe it’s our people who set us apart and drive our company forward as we continue to grow.
If you’d like to be part of our journey, you will receive an excellent benefits package that includes:
- A competitive remuneration package
- A vibrant and professional working environment
- Comprehensive and continuous branded training
- Contributed Company pension scheme
- Cycle to work scheme
- Free physio & chiropractic services
- Enhanced maternity and paternity leave
- Discount on parts and labour at any of our dealerships
- 50% off PURE gym membership
- 50% off campervan hire through Breeze Campers
- 32 days annual leave, including bank holidays
- Extra annual leave, given on length of service (uncapped)
Package:
Schedule: Monday to Friday: 7.15 to 17.30 / 7.45 to 18.00 (alternating weeks)
Experience:
- Experience within sales, main dealer experience would be an advantage
- Possess good technical knowledge with the ability to answer customer queries
- Ability to multitask and use your own initiative when faced with challenges
- Excellent communication and computer skills
- Impressive organisational skills
- Ability to thrive within a team
- Extensive knowledge of CDK desirable, although training will be given
- Professional and courteous manner
Job Description:
- Pro-actively contact customers with progress of work updates
- Provide customer estimates according to company policy on schedules, time and pricing
- Notify customers promptly of completion of work
- Ensure customer awareness of all products and services available
- Produce invoices of work carried out
- Upsell various products
- Advise customers of necessary repairs
Joining Van Mossel Breeze will provide a challenging and rewarding role with plenty of room for self-development, in line with the Van Mossel motto ‘Driven. By you. For you.’
Does this sound like the company for you? Apply now – we look forward to meeting you!
Service Advisor - Volkswagen Commercial Vehicle in Southampton employer: Breeze Motor Company Ltd
Contact Detail:
Breeze Motor Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Volkswagen Commercial Vehicle in Southampton
✨Tip Number 1
Get to know the company inside out! Research Van Mossel Breeze and their values, especially their focus on exceptional customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to interact with customers regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Van Mossel Breeze team. We can't wait to see your application!
We think you need these skills to ace Service Advisor - Volkswagen Commercial Vehicle in Southampton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for providing exceptional customer service. Use examples from your past experiences to show how you’ve gone above and beyond for customers.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role at Van Mossel Breeze. We want to see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Breeze Motor Company Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Volkswagen vehicles and the services they offer. Familiarise yourself with common customer queries and how to address them. This will show that you're not just passionate about cars, but also ready to provide top-notch service.
✨Showcase Your People Skills
As a Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've built strong relationships in previous roles. Think about times when you went above and beyond for a customer – this will highlight your commitment to exceptional service.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment like Van Mossel Breeze, being able to juggle multiple tasks is key. Be ready to discuss how you've managed competing priorities in the past. Use specific examples to illustrate your organisational skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
