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- Tasks: Be the voice of Breeze Motor Group, handling customer calls and booking services.
- Company: Join a vibrant, family-owned company that values its people and culture.
- Benefits: Enjoy competitive pay, gym discounts, free health services, and generous leave.
- Other info: Flexible working hours with potential shift changes based on business needs.
- Why this job: Thrive in a fast-paced environment while making a real impact on customer satisfaction.
- Qualifications: Experience in a similar role is preferred; strong communication and computer skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Salary & OTE: £28,000 to £34,000 per annum
Job type: Permanent, full time
Be the voice of Breeze Motor Group!
If you’re passionate about delivering exceptional customer service and would thrive in a fast-paced, team-oriented environment?
Then keep reading as we have an exciting opportunity for aContact Centre Operativeto join our group’s contact centre team inPoole.
Why Join Breeze?
As an energetic, focused and thriving company, we believe our people are what sets us apart and drives our company forward. If you want to be part of our journey, we will offer you:
- A competitive remuneration package
- A vibrant and professional working environment
- Contributed Company pension scheme
- Industry renowned brand training
- Cycle to work scheme
- Free physio & chiropractic services
- Enhanced maternity and paternity leave
- Discount on parts and labour at any of our dealerships
- 50% off PURE gym membership
- 50% off campervan hire through Breeze Campers
- 30 days annual leave, including bank holidays
- Additional annual leave, given on length of service – uncapped!
Package:
- Hours: Monday to Friday 08:00 -17.30, Saturday rota (1 in 6) 08.30 -13:00 (43.25 hrs)
Please note: The business operates from 8am to 6pm, which means the shift pattern may change to 08.30 – 18.00 depending on the needs of the business.
- Experience within a similar role, industry experience would be an advantage
- Ideally possess good mechanical knowledge with the ability to answer customer queries
- Excellent communication and interpersonal skills
- Computer skills are essential
- Impressive organisational skills
- Knowledge of Keyloop is desirable, although training will be provided
- Ability to thrive within a team
- Professional and courteous manner
Main Duties Include:
- Answering all incoming calls following Breeze’s process
- Booking routine service and repair jobs
- Makingoutbound calls booking in service/repairs in line with CFA & VHC
- Listening and identifying customers problems
- Providingaccurate information in a clear and professional manner
- Using yourinitiative to resolve customer enquiries
- Capturingcustomer data in line with GDPR and updating Breeze on all systems
If you have the following attributes and you’re looking to join a family-owned company that prides themselves on their company culture Breeze Motor Group, is the place for you!
Apply below, we look forward to meeting you!
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Call Centre Operative employer: Breeze Motor Company Ltd
Contact Detail:
Breeze Motor Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operative
✨Tip Number 1
Familiarise yourself with Breeze Motor Group's values and culture. Understanding what makes them unique will help you align your responses during the interview, showcasing that you're a great fit for their team-oriented environment.
✨Tip Number 2
Brush up on your customer service skills, especially in a call centre context. Practising common scenarios can help you demonstrate your ability to handle customer queries effectively and professionally during the interview.
✨Tip Number 3
If you have any mechanical knowledge, be prepared to discuss it. Highlighting your understanding of automotive terms and processes can set you apart from other candidates, showing that you can engage with customers on a deeper level.
✨Tip Number 4
Research Keyloop and its functionalities. Even if you haven't used it before, demonstrating your willingness to learn and adapt to new systems can impress the hiring team and show your commitment to excelling in the role.
We think you need these skills to ace Call Centre Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a call centre or similar environment. Emphasise your communication skills and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your computer skills and any mechanical knowledge you possess. If you have experience with Keyloop or similar systems, be sure to mention it.
Show Enthusiasm for the Company: Research Breeze Motor Group and express your enthusiasm for their company culture and values in your application. Let them know why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Breeze Motor Company Ltd
✨Showcase Your Customer Service Skills
As a Call Centre Operative, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone.
✨Demonstrate Mechanical Knowledge
While industry experience is a plus, having a good understanding of mechanical concepts can set you apart. Brush up on basic automotive knowledge and be ready to discuss how you would handle common customer queries related to vehicle maintenance.
✨Highlight Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play common call scenarios with a friend to build confidence.
✨Familiarise Yourself with Keyloop
Although training will be provided, having a basic understanding of Keyloop can give you an edge. Research the software and its functionalities so you can discuss how you would use it to manage customer data effectively.