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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth product delivery.
- Company: Join Breedon Group, a leading construction materials company with a focus on innovation.
- Benefits: Enjoy a competitive salary, 25 days leave, and great career progression.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Strong communication skills and ability to handle challenges effectively.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Customer Services Agent
Department: Customer Service and Distribution
Employment Type: Permanent – Full Time
Location: Durham Gate Office, County Durham
Description
About Breedon Group: Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We’re dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.
Love customer service and working with people but looking for something a bit different? Or enjoy sales but looking for a bit more structure in your day? If so, we’d love to hear from you!
Key Responsibilities
As Customer Service Agent based at Durham Gate, Spennymoor in the North Region, you enjoy working in a fast-paced environment alongside a close-knit group of colleagues.
You’re not someone who shies away from challenge; you can think quickly on your feet and make timely decisions all while remaining positive and professional. From liaising with our client base and internal Sales Managers, coordinating the delivery of our products, speaking with Area Operations Managers, and working with Credit Control; each day is guaranteed to be different.
As our next Customer Service Agent, you’ll be the first point of contact for all sales and distribution queries and be responsible for the skillful and efficient delivery of products from our Quarries and Plants across the Region, whilst placing the highest importance on our sustained standards of excellence in all aspects of Health, Safety and Environmental Management you will be a leading contributor to the Company’s zero harm culture.
Skills, Knowledge and Expertise
- Managing competing priorities and a dynamic work environment.
- Overcoming operations and logistics challenges to achieve customer satisfaction.
- Maintaining focus on outcomes in a constantly changing environment.
- Highly effective communicator and facilitator, able to collaborate across teams and levels.
- Attention to detail and a right first-time attitude.
- Effective conflict resolution and is adaptable and resilient.
Benefits
- A tailored, competitive salary
- Company Pension Scheme
- 25 days annual leave, plus bank holidays on top
- Share Saver Scheme
- Company Life Assurance Scheme
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
- Broad learning opportunities and career progression pathways
Diversity Statement
At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.
Join Us
If you\’re looking for a role that challenges you, offers progression, and contributes to building better futures, we\’d love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.
Application Process
Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.
Equal Opportunity Statement
Breedon is an equal opportunity employer committed to building an inclusive and diverse workforce.
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Customer Services Agent employer: Breedon Group
Contact Detail:
Breedon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Breedon Group. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you'd handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you stay calm and collected during the real deal.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Services Agent, you'll need to communicate effectively with clients and colleagues alike, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Agent role. Highlight any customer service or sales experience you have, and don’t forget to mention your ability to handle challenges and work in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be sure to mention specific examples of how you've overcome challenges in previous roles.
Showcase Your Communication Skills: As a Customer Services Agent, effective communication is key. In your application, demonstrate your ability to communicate clearly and professionally. This could be through your writing style or by providing examples of successful interactions with customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Breedon Group
✨Know the Company Inside Out
Before your interview, take some time to research Breedon Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Services Agent, your ability to handle queries and resolve issues is crucial. Prepare examples from your past experiences where you successfully managed customer interactions, especially in challenging situations. This will demonstrate your capability to thrive in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you had to make quick decisions or manage competing priorities. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced in the role, or opportunities for career progression. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
