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- Tasks: Support customers with orders and queries in a dynamic environment.
- Company: Join Breedon, the largest independent construction materials group in the UK.
- Benefits: Earn while you learn, with full funding for qualifications and competitive salary.
- Why this job: Enjoy a variety of tasks and make customers happy every day.
- Qualifications: GCSE maths and English at grade 4 or above; positive attitude required.
- Other info: Join a supportive team with excellent career progression opportunities.
The predicted salary is between 21258 - 23317 £ per year.
Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you? If so, perhaps working as a Customer Service Agent in a quarry, cement or asphalt site is your career call. Earn as you learn, combining college study for a Level 2 in customer service with industry experience at the largest independent construction materials group in the UK. Breedon is a home for inquisitive learners. Quarries, cement, and construction are no longer old-fashioned sectors. We’re providing the foundation for our lives, building the places where we live and work, play and in-between.
Interested in...?
- Being paid to gain qualifications; earn as you learn, without having to ‘work the time back’
- Achieving a L2 in Customer Service
- Full company funding of any fees for qualifications and training
- No need to buy your own kit or any work equipment; it’s all on us
- No shifts, no nights, no weekends; a 40-hour week, with Monday-to-Friday daytime hours
- A competitive salary significantly higher than the national minimum wage for apprentices
- Support from a community of apprentices; a collaborative and comprehensive induction
- A huge variety of potential career progression pathways at a stable, thriving business
As an Apprentice Customer Service Agent, you’ll support us to work with a customer base from domestic to commercial clients to large contractors, local authorities, and government bodies. You will be dealing with customer orders on the phone, dealing proactively with any queries and complaints and keeping customers up to date with progress. Making our customers happy by being proactive and innovative is crucial to this role. If you’re one who enjoys doing the same thing every day, maybe this role isn’t for you. You won’t be spending every day doing boring, repetitive jobs! If you love getting stuck in and putting a smile on our customers' faces, then now we’re talking!
Do you offer...?
- Must have GCSE maths and English with a minimum grade 4
- An organised person, who loves variety.
- A positive attitude.
In joining us, you won’t be thrown in the deep end or treated like just a number; you’ll work in a close-knit team, with someone always on hand to offer help.
Additional benefits for this role include:
- £21,257.60 - £23,316.80 per year
- Pension
- 25 days annual leave, plus bank holidays on top
- Share Saver Scheme
- Life Assurance
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
- Broad learning opportunities and career progression pathways.
Interested? Consider applying through the Breedon Group plc Careers site.
Apprentice Customer Service Agent in Buxton employer: Breedon Group
Contact Detail:
Breedon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Agent in Buxton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Breedon. Understand their values, what they do, and how they support their apprentices. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll be chatting with all sorts of people. Try role-playing common customer scenarios with a friend or family member to boost your confidence and get comfortable with handling queries.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past where you've successfully managed tasks or helped others. Being organised is key in this role, so highlight those experiences during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Breedon team. Good luck!
We think you need these skills to ace Apprentice Customer Service Agent in Buxton
Some tips for your application 🫡
Show Your Organisational Skills: Since this role is all about being organised, make sure to highlight any experiences where you've demonstrated your organisational skills. Whether it's managing a project or juggling multiple tasks, let us know how you keep everything on track!
Be Personable and Positive: Customer service is all about people! Use your application to showcase your positive attitude and ability to connect with others. Share examples of how you've made someone's day better or resolved a tricky situation with a smile.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Apprentice Customer Service Agent role. We want to see why you're the perfect fit for us!
Apply Through Our Website: We encourage you to apply through the Breedon Group plc Careers site. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need to make your application shine!
How to prepare for a job interview at Breedon Group
✨Know Your Stuff
Before the interview, make sure you understand what the role of an Apprentice Customer Service Agent entails. Familiarise yourself with the company, its values, and the construction materials industry. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Organisational Skills
Since being organised is key for this role, prepare examples from your past experiences where you've demonstrated strong organisational skills. Whether it's managing a project at school or coordinating an event, be ready to share how you kept everything on track.
✨Be Proactive and Positive
The job requires a proactive attitude towards customer service. Think of times when you've gone above and beyond to help someone, whether it was resolving a friend's issue or assisting a customer in a previous role. Highlighting these experiences will show that you're the right fit for making customers happy.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you learn more about the company culture and the team you'll be working with. Consider asking about the training process or potential career progression opportunities within Breedon.
