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- Tasks: Assist customers, process orders, and solve problems in a supportive team.
- Company: Join Breedon, the largest independent construction materials group in the UK.
- Benefits: Earn while you learn with competitive salary, holidays, and funded qualifications.
- Why this job: Kickstart your career with real responsibilities and growth opportunities.
- Qualifications: GCSE Maths & English (grade 4 or above) and a passion for helping people.
- Other info: Enjoy a stable job with clear pathways to permanent roles and progression.
The predicted salary is between 21258 - 23317 ÂŁ per year.
Department: Early Careers
Employment Type: Permanent - Full Time
Location: Breedon Head Office, Pinnacle House, Breedon on the Hill, Derbyshire
Compensation: ÂŁ21,258 - ÂŁ23,317 / year
Description:
Pinnacle House, Breedon on the Hill (DE73 8AP)
Monday–Friday, daytime hours only
Earn while you learn. No nights. No weekends. Real career progression.
We’re looking for an Apprentice Customer Service Agent to join our Building Products team. This is a paid, full-time role where you’ll gain Level 2 and Level 3 Customer Service qualifications, fully funded by us, while learning on the job.
You’ll work in a small, supportive team, speaking to customers, processing orders, solving problems, and building confidence every day.
Breedon is the largest independent construction materials group in the UK, but we still work in close-knit teams where people support each other. You won’t be treated like “just an apprentice” here. You’ll be part of the team from day one.
What you’ll be doing:
- Speaking to customers and helping with orders and enquiries
- Supporting sales and customer service teams
- Learning how a large, successful business works
- Building skills you can use for life (communication, organisation, problem solving)
- Gaining real responsibility — with support always available
Where could this take you?
Our apprentices often go on to roles in customer service, sales, operations and management. Some of our current team leaders and specialists started exactly where you are now — unsure of their next step — and are now building successful careers with us.
Who this role is for:
You might be right for this if you:
- Have GCSE Maths & English (grade 4 or above)
- Like working with people
- Enjoy variety and learning new things
- Want a stable job with future opportunities
- Are ready to start a career, not just a job
If you like doing the same thing every day, this probably isn’t for you. But if you enjoy getting stuck in, helping people, and seeing the results of your work — you’ll fit right in.
What you’ll get:
- A competitive salary (well above the national apprentice minimum)
- Fully funded Level 2 & 3 Customer Service qualifications
- 40-hour week, Monday–Friday (no shifts, nights or weekends)
- 25 days holiday + bank holidays
- Pension, life assurance & Share Saver scheme
- All equipment provided
- Support from a dedicated team and fellow apprentices
- Clear pathways into permanent roles and progression
Ready to get started? Apply now via: Early Careers | Breedon Group plc Careers
Apprentice Customer Services Agent employer: Breedon Group
Contact Detail:
Breedon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Services Agent
✨Tip Number 1
Get to know the company! Research Breedon and its values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. Think about how you'd handle different situations and be ready to share your thoughts. This will show you're proactive and ready to learn.
✨Tip Number 3
Network like a pro! Connect with current apprentices or employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge and help you feel more confident.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Apprentice Customer Services Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and what makes you tick — it helps us get to know you better.
Tailor Your Application: Make sure to tailor your application to the role of Apprentice Customer Services Agent. Highlight any relevant experience or skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your message without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Breedon Group
✨Know the Company
Before your interview, take some time to research Breedon and its values. Understanding their commitment to customer service and teamwork will help you align your answers with what they’re looking for.
✨Show Your People Skills
As an Apprentice Customer Services Agent, you'll be interacting with customers daily. Be prepared to share examples of how you've successfully communicated or resolved issues in the past, even if it's from school or part-time jobs.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
✨Be Yourself
Remember, they want to see the real you! Don’t be afraid to let your personality shine through. Show enthusiasm for learning and helping others, as that’s what this role is all about.
