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- Tasks: Support customers with orders and queries, ensuring their satisfaction.
- Company: Join Breedon, the largest independent construction materials group in the UK.
- Benefits: Earn while you learn, with full funding for qualifications and a competitive salary.
- Why this job: Gain valuable experience in a supportive team while achieving recognised qualifications.
- Qualifications: GCSE maths and English at grade 4 or above; organised and positive attitude required.
- Other info: Enjoy a stable career with plenty of progression opportunities and no weekend work.
The predicted salary is between 21258 - 23317 £ per year.
Department: Early Careers
Employment Type: Permanent - Full Time
Location: Treforest Office
Compensation: £21,258 - £23,317 / year
Description
Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you? If so, perhaps working as a Customer Service Agent in a Customer Service Centre is your career call. Earn as you learn, combining college study for a Level 2 and 3 in customer service with industry experience at the largest independent construction materials group in the UK. Breedon is a home for inquisitive learners. Quarries, cement, and construction are no longer old‑fashioned sectors. We’re providing the foundation for our lives, building the places where we live and work, play and in‑between.
Interested in…?
- Being paid to gain qualifications; earn as you learn, without having to ‘work the time back’
- Achieving a L2 and L3 in Customer Service
- Full company funding of any fees for qualifications and training
- No need to buy your own kit or any work equipment; it’s all on us
- No nights, no weekends; a 40‑hour week, with Monday‑to‑Friday daytime hours
- A competitive salary significantly higher than the national minimum wage for apprentices
- Support from a community of apprentices; a collaborative and comprehensive induction
- A huge variety of potential career progression pathways at a stable, thriving business
As an Apprentice Customer Service Agent, you’ll support us to work with a customer base from domestic to commercial clients to large contractors, local authorities, and government bodies. You will be dealing with customer orders on the phone, dealing proactively with any queries and complaints and keeping customers up to date with progress. Making our customers happy by being proactive and innovative is crucial to this role.
Do you offer…?
- Must have GCSE maths and English with a minimum grade 4
- An organised person, who loves variety
- A positive attitude
In joining us, you won’t be thrown in the deep end or treated like just a number; you’ll work in a close‑knit team, with someone always on hand to offer help.
Why Breedon…?
Additional benefits for this role include:
- Salary – Age 16‑20 £21,257.60 per annum, Age 21+ £23,326.80 per annum
- Pension
- 25 days annual leave, plus bank holidays on top
- Share Saver Scheme
- Life Assurance
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
- Broad learning opportunities and career progression pathways.
Interested? Click on the following website to find your role and apply.
Apprentice Customer Service Agent employer: Breedon Group
Contact Detail:
Breedon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Breedon. Understand their values, what they do, and how they support apprentices. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll be chatting with all sorts of people. Try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past where you've successfully managed tasks or helped others. This will highlight your ability to thrive in a busy environment, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Breedon team. Good luck!
We think you need these skills to ace Apprentice Customer Service Agent
Some tips for your application 🫡
Show Your Organisational Skills: Since this role is all about being organised, make sure to highlight any experiences where you've demonstrated your organisational skills. Whether it's managing a project at school or coordinating events, let us know how you keep things running smoothly!
Be Personable and Positive: Customer service is all about people! Use your application to showcase your positive attitude and ability to connect with others. Share examples of how you've helped friends or family with their queries or complaints, and how you made their day a bit brighter.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Apprentice Customer Service Agent role. We want to see why you’re the perfect fit for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Breedon Group
✨Know Your Stuff
Before the interview, make sure you understand what the role of an Apprentice Customer Service Agent entails. Familiarise yourself with Breedon’s services and values. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Show Off Your Organisational Skills
Since being organised is key for this role, prepare examples from your past experiences where you've demonstrated strong organisational skills. Whether it’s managing a project at school or coordinating an event, be ready to share how you kept everything on track.
✨Be Proactive and Positive
During the interview, highlight your proactive approach to problem-solving. Share instances where you’ve gone above and beyond to help someone, whether it was a friend or a customer. A positive attitude can really set you apart!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team you'll be working with, or potential career progression. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
