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- Tasks: Provide top-notch customer service across various channels including face-to-face and digital.
- Company: Join a dynamic team focused on delivering excellent customer experiences.
- Benefits: Gain valuable skills while earning a qualification and enjoying a supportive work environment.
- Why this job: Perfect for those who love variety and working with people in a fast-paced setting.
- Qualifications: No prior experience needed, just a passion for helping others and being organised.
- Other info: 1-year apprenticeship with Monday to Friday shifts, offering great career progression.
The predicted salary is between 800 - 1400 £ per month.
Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you? This role involves providing customer service for businesses and other organisations across face-to-face, telephone, digital and written contact and communications.
Responsibilities
- Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
- Working Week: Monday - Friday, Shifts to be confirmed.
- Expected Duration: 1 Year
Customer Service Apprentice — Multichannel Support in Spennymoor employer: BREEDON GROUP SERVICES LIMITED
Contact Detail:
BREEDON GROUP SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice — Multichannel Support in Spennymoor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves various contact methods, try role-playing different scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Apprentice — Multichannel Support in Spennymoor
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your knack for being organised in your application. We love seeing how you manage tasks and keep everything in order, especially since this role involves a lot of variety!
Emphasise Teamwork: Since this role is all about working with others, let us know about your experiences in team settings. Share examples of how you've collaborated effectively with colleagues or customers.
Tailor Your Communication Style: Remember, this position involves various forms of communication. Whether it's face-to-face, over the phone, or in writing, show us that you can adapt your style to suit different situations.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates.
How to prepare for a job interview at BREEDON GROUP SERVICES LIMITED
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand key concepts like active listening, empathy, and problem-solving. This will help you demonstrate your knowledge during the interview and show that you're ready to tackle real-world scenarios.
✨Showcase Your Organisational Skills
Since this role values organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and keep everything on track.
✨Practice Multichannel Communication
Familiarise yourself with different communication methods—face-to-face, phone, digital, and written. Think of examples where you've used these channels effectively. This will show that you can adapt your communication style to suit various situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you. Consider asking about team dynamics or what a typical day looks like in the role.
