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- Tasks: Deliver top-notch customer service across various channels like face-to-face, phone, and digital.
- Company: Join a vibrant team focused on helping businesses thrive through excellent service.
- Benefits: Gain valuable experience while earning a qualification and developing your skills.
- Why this job: Perfect for those who love variety and enjoy working with people every day.
- Qualifications: No prior experience needed, just a passion for helping others and being organised.
- Other info: Flexible shifts and a supportive environment to kickstart your career.
The predicted salary is between 800 - 1400 £ per month.
Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you? This role involves providing customer service for businesses and other organisations across face-to-face, telephone, digital and written contact and communications.
Responsibilities:
- Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Course Information:
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements:
- Working Week: Monday - Friday, Shifts to be confirmed.
- Expected Duration: 1 Year
Apprentice Customer Service Agent employer: BREEDON GROUP SERVICES LIMITED
Contact Detail:
BREEDON GROUP SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Agent
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves various forms of contact, try role-playing different scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace the application process and land that apprenticeship. Plus, it shows you’re serious about joining us!
We think you need these skills to ace Apprentice Customer Service Agent
Some tips for your application 🫡
Show Your Organisational Skills: Since this role is all about being organised, make sure to highlight any experiences where you've successfully managed tasks or projects. We want to see how you keep things running smoothly!
Emphasise Your People Skills: Customer service is all about connecting with people. Share examples of how you've worked well in teams or helped customers in the past. Let us know how you handle different situations with a friendly approach!
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use similar language and keywords to show that you understand the role and its requirements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BREEDON GROUP SERVICES LIMITED
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand key concepts like active listening, empathy, and problem-solving. This will help you demonstrate your knowledge during the interview and show that you're ready to tackle customer queries.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, think of examples from your past experiences where you've successfully managed tasks or projects. Be ready to share how you prioritised your workload and kept everything on track.
✨Practice Common Interview Questions
Prepare for typical customer service interview questions, such as 'How would you handle an unhappy customer?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Your Teamwork Spirit
This role involves working with others, so be prepared to discuss your experience in team settings. Share specific examples of how you've collaborated with colleagues to achieve a common goal, highlighting your ability to communicate effectively and support your teammates.
