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- Tasks: Provide essential IT support and assist users through first-line service desk calls.
- Company: Join Breedon Group plc, a leader in the industry with a supportive team.
- Benefits: Enjoy 25 days of holiday, a pension scheme, and health initiatives.
- Other info: Temporary role with opportunities to grow and learn in a dynamic environment.
- Why this job: Kickstart your career in IT while making a real difference for users.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Breedon Group plc is seeking a First Line Service Desk Analyst in Lockington to provide essential IT support. This temporary role involves assisting users through first-line service desk calls, managing ticket logs, and performing user administration tasks, including password resets.
Ideal candidates will have experience in IT support, strong customer service skills, and a good understanding of Microsoft 365 administration.
Benefits include 25 days of holiday, a pension scheme, and a range of health initiatives.
Temp IT Service Desk Analyst - First-Line Support employer: Breedon Group plc
Contact Detail:
Breedon Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temp IT Service Desk Analyst - First-Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a First Line Service Desk Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, brush up on common IT support scenarios and customer service questions. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft 365 administration, make sure to highlight that during interviews. Share specific examples of how you've helped users in the past, especially with password resets and ticket management.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Temp IT Service Desk Analyst - First-Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of Microsoft 365 administration!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the First Line Service Desk Analyst role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Communication Skills: As a first-line support analyst, clear communication is key. In your application, demonstrate your ability to explain technical issues simply and effectively. We’re looking for candidates who can connect with users and provide top-notch support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Breedon Group!
How to prepare for a job interview at Breedon Group plc
✨Know Your IT Basics
Brush up on your IT support fundamentals, especially around Microsoft 365 administration. Be ready to discuss common issues you’ve resolved in the past and how you approached them.
✨Customer Service is Key
Since this role involves first-line support, demonstrate your customer service skills. Prepare examples of how you've effectively communicated with users and resolved their issues, keeping a positive attitude throughout.
✨Familiarise Yourself with Ticket Management
Understand the ticket logging process and be prepared to discuss how you prioritise tasks. Mention any experience you have with ticketing systems, as this will show you’re ready to hit the ground running.
✨Prepare for Common Scenarios
Think about typical scenarios you might face in this role, like password resets or user administration tasks. Practise explaining your thought process and steps you would take to resolve these issues during the interview.