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- Tasks: Support customers with orders and queries in a dynamic team environment.
- Company: Join Breedon, the largest independent construction materials group in the UK.
- Benefits: Earn while you learn with full funding for qualifications and competitive salary.
- Why this job: Gain valuable experience and qualifications in a supportive, hands-on role.
- Qualifications: GCSE maths and English at grade 4 or above; organised and positive attitude required.
- Other info: Enjoy a 40-hour week, Monday to Friday, with excellent career progression opportunities.
The predicted salary is between 21258 - 23317 £ per year.
Department: Early Careers
Employment Type: Permanent - Full Time
Location: Treforest Office
Compensation: £21,258 - £23,317 / year
Description
Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you? If so, perhaps working as a Customer Service Agent in a Customer Service Centre is your career call. Earn as you learn, combining college study for a Level 2 and 3 in customer service with industry experience at the largest independent construction materials group in the UK. Breedon is a home for inquisitive learners. Quarries, cement, and construction are no longer old‑fashioned sectors. We’re providing the foundation for our lives, building the places where we live and work, play and in‑between.
Interested in…?
- Being paid to gain qualifications; earn as you learn, without having to ‘work the time back’
- Achieving a L2 and L3 in Customer Service
- Full company funding of any fees for qualifications and training
- No need to buy your own kit or any work equipment; it’s all on us
- No nights, no weekends; a 40‑hour week, with Monday‑to‑Friday daytime hours
- A competitive salary significantly higher than the national minimum wage for apprentices
- Support from a community of apprentices; a collaborative and comprehensive induction
- A huge variety of potential career progression pathways at a stable, thriving business
As an Apprentice Customer Service Agent, you’ll support us to work with a customer base from domestic to commercial clients to large contractors, local authorities, and government bodies. You will be dealing with customer orders on the phone, dealing proactively with any queries and complaints and keeping customers up to date with progress. Making our customers happy by being proactive and innovative is crucial to this role.
Do you offer…?
- Must have GCSE maths and English with a minimum grade 4
- An organised person, who loves variety
- A positive attitude
In joining us, you won’t be thrown in the deep end or treated like just a number; you’ll work in a close‑knit team, with someone always on hand to offer help.
Why Breedon…?
Additional benefits for this role include:
- Salary – Age 16‑20 £21,257.60 per annum, Age 21+ £23,326.80 per annum
- Pension
- 25 days annual leave, plus bank holidays on top
- Share Saver Scheme
- Life Assurance
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
- Broad learning opportunities and career progression pathways.
Interested? Click on the following website to find your role and apply.
Apprentice Customer Service Agent in Pontypridd employer: Breedon Group Plc
Contact Detail:
Breedon Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Agent in Pontypridd
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Breedon. Understand their values, what they do, and how they support apprentices. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your personality! When you're in the interview, let your enthusiasm shine through. Talk about your love for variety and working with people. Remember, they want to see the real you, so don’t be afraid to be yourself!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right place. Plus, it shows you’re proactive and keen to join the team. Don’t miss out on this opportunity to earn while you learn!
We think you need these skills to ace Apprentice Customer Service Agent in Pontypridd
Some tips for your application 🫡
Show Your Organisational Skills: Since this role is all about being organised, make sure to highlight any experiences where you've demonstrated your organisational skills. Whether it's managing a project at school or coordinating events, let us know how you keep things running smoothly!
Be Personable and Positive: Customer service is all about people! Use your application to showcase your positive attitude and ability to connect with others. Share examples of how you've helped friends or family with their queries or complaints – it shows you care!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Apprentice Customer Service Agent role. Mention specific aspects of the job description that excite you and how your skills align with what we’re looking for.
Apply Through Our Website: We want to make the application process as smooth as possible for you. So, head over to our website to apply! It’s straightforward, and you’ll find all the info you need to get started on your journey with us.
How to prepare for a job interview at Breedon Group Plc
✨Know Your Stuff
Before the interview, make sure you understand what being an Apprentice Customer Service Agent involves. Familiarise yourself with Breedon’s services and values. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since the job requires being organised, think of examples from your past experiences where you've demonstrated this skill. Whether it’s managing school projects or coordinating events, be ready to share how you keep things on track and handle multiple tasks.
✨Be Proactive and Positive
The role is all about making customers happy, so come prepared with examples of how you've dealt with customer queries or complaints in the past. Highlight your positive attitude and willingness to go the extra mile to resolve issues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training process for your qualifications or what a typical day looks like for an Apprentice Customer Service Agent.
