At a Glance
- Tasks: Support customer interactions and manage orders in a fast-paced environment.
- Company: Join Breedon, a leader in the construction materials industry.
- Benefits: Enjoy 25 days leave, pension scheme, training, and more!
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact by building strong customer relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Department: Customer Service and Distribution
Application Deadline: 15 May 2026
Location: Longwater Asphalt Plant, Norfolk
As a Distribution Coordinator, you will be at the heart of our customer interactions, handling inbound enquiries, providing essential admin support to the Distribution team, external sales and Transport team. Your role is pivotal in ensuring our customers receive top-notch service. You'll collaborate closely with our distribution and shipping team, managing customer orders and offering support over the phone. Your professionalism and dedication will shine as you represent the Breedon brand, delivering excellent service and building strong customer relationships. If you're passionate about sales and thrive in a dynamic, fast‑paced environment, this is the role for you! Join us and make a significant impact at Breedon.
Key Responsibilities
- Providing day‑to‑day operational support to Shipping and Weighbridge staff.
- Liaising with our material supplier, Stema, to manage and coordinate timely deliveries.
- Starting early each day with the Asphalt team to ensure phone lines are covered and proactive support is provided to our customers.
- Providing a link between BSS, Galliford Try & GB Materials.
- Focused on balancing existing customers and the demands of the A47.
- Working with the transport team to ensure we have adequate trucks and drivers to meet requirements.
- Dealing with haulier queries.
- Manage sales enquiries.
- Ensure phones are answered in a timely manner and enquiries are suitably recorded for all products.
- Handle telephone and email orders to and from customers.
- Manage EPOD paper ticket process, ensuring daily checks are made via podfather for any outstanding tickets and chase the plants where and when needed to ensure the tickets are sent via the post.
- Process unallocated EPOD tickets on a daily basis.
- Process OOH and day rate payments for tippers used in the area as & when needed.
- Raise daily asphalt charges for any returned/dumped loads to ensure the customer is charged, cross referencing with planning if charges are needed 1st.
- Raise and pay any hauliers from the returned asphalt report.
- Check docket log daily for any quantities or prices which look incorrect.
- Record Refused & cancelled orders for RMX on Excalibur.
Skills, Knowledge & Expertise
- Focus on the customer relationship – maintain good customer relations and actively build new ones.
- Desire to succeed and build on customer base, upselling a range of products to ensure that Breedon succeeds and is the solution of choice for appropriate building projects.
- Peruse personal development of our product range.
- Effective time management, adhering to administrative policies and procedures.
- Attention to detail to ensure sales data produced is accurate.
Job Benefits
- 25 days annual leave plus bank holidays
- Aviva Pension scheme
- Holiday Purchase scheme
- Sharesave scheme
- Life Assurance
- Training & development opportunities
- Employee assistance programme
Distribution Coordinator in Norwich employer: Breedon Group plc
At Breedon, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer relationships and teamwork. Located at the Longwater Asphalt Plant in Norfolk, our Distribution Coordinator role provides ample opportunities for personal and professional growth, supported by comprehensive training and development programmes. With benefits like 25 days of annual leave, a robust pension scheme, and a commitment to employee well-being, joining us means becoming part of a dedicated team that makes a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Distribution Coordinator in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Distribution Coordinator role.
✨Tip Number 2
Prepare for interviews by researching Breedon and understanding their values. Show them you’re not just another candidate; demonstrate how your skills align with their mission to provide top-notch customer service.
✨Tip Number 3
Practice your phone skills! Since you'll be handling customer enquiries over the phone, get comfortable with common questions and scenarios. Role-play with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Breedon team.
We think you need these skills to ace Distribution Coordinator in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Distribution Coordinator role. Highlight your customer service experience and any relevant admin skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and sales. Let us know why you’re excited about joining Breedon and how you can contribute to our success.
Showcase Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing talent out there!
How to prepare for a job interview at Breedon Group plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Distribution Coordinator role. Familiarise yourself with the key responsibilities and how they relate to customer service and distribution. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interactions, be prepared to share examples of how you've successfully managed customer relationships in the past. Think of specific situations where you went above and beyond to ensure customer satisfaction, as this will highlight your dedication to excellent service.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life scenarios related to the job. For instance, think about how you would manage a difficult customer enquiry or coordinate deliveries under pressure. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the distribution team faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
