At a Glance
- Tasks: Provide essential IT support and assist users through first-line service desk calls.
- Company: Join Breedon Group plc, a leader in the industry with a supportive team.
- Benefits: Enjoy 25 days of holiday, a pension scheme, and health initiatives.
- Other info: Temporary role with opportunities to grow and learn in a dynamic environment.
- Why this job: Kickstart your career in IT while making a real difference for users.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Breedon Group plc is seeking a First Line Service Desk Analyst in Lockington to provide essential IT support. This temporary role involves assisting users through first-line service desk calls, managing ticket logs, and performing user administration tasks, including password resets.
Ideal candidates will have experience in IT support, strong customer service skills, and a good understanding of Microsoft 365 administration.
Benefits include 25 days of holiday, a pension scheme, and a range of health initiatives.
Temp IT Service Desk Analyst - First-Line Support in Lockington employer: Breedon Group plc
At Breedon Group plc, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. As a First Line Service Desk Analyst in Lockington, you'll enjoy competitive benefits such as 25 days of holiday, a pension scheme, and access to various health initiatives, all while contributing to a dynamic team dedicated to delivering exceptional IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Temp IT Service Desk Analyst - First-Line Support in Lockington
✨Tip Number 1
Get familiar with the company and its culture before your interview. Research Breedon Group plc, their values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support and customer service. Think about scenarios where you've successfully resolved issues or helped users. We want you to be ready to showcase your skills and experience confidently!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about the team dynamics or specific challenges they face can demonstrate your enthusiasm and willingness to contribute right from the start.
✨Tip Number 4
Apply through our website for a smoother process! It’s a great way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that temp IT Service Desk Analyst role.
We think you need these skills to ace Temp IT Service Desk Analyst - First-Line Support in Lockington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of Microsoft 365 administration!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the First Line Service Desk Analyst role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for candidates who can think on their feet and provide excellent support, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Breedon Group plc
✨Know Your IT Basics
Make sure you brush up on your IT support fundamentals, especially around Microsoft 365 administration. Be ready to discuss common issues users face and how you would resolve them. This shows that you’re not just familiar with the tools but can also think on your feet.
✨Customer Service is Key
Since this role involves first-line support, highlight your customer service skills. Prepare examples of how you've successfully handled difficult situations or provided excellent support in the past. This will demonstrate your ability to keep users happy while solving their IT problems.
✨Familiarise Yourself with Ticket Management
Understand the ticket logging process and be prepared to discuss how you would manage and prioritise tickets. You might even want to bring up any experience you have with ticketing systems, as this will show you’re ready to hit the ground running.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, the tools they use, or the challenges they face. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
