At a Glance
- Tasks: Provide first-line IT support and user administration to keep colleagues productive.
- Company: Join Breedon Group, a leading construction materials company in the UK and Ireland.
- Benefits: Enjoy 25 days holiday, pension scheme, and health initiatives.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping colleagues with their IT needs.
- Qualifications: Experience in IT support and strong customer service skills are preferred.
The predicted salary is between 0 - 24800 £ per year.
Location: Lockington, Derbyshire
Department: Information Technology Services
Compensation: £0 - £24,800 / year
Breedon Group is a leading construction materials group in the UK and Ireland. Our business is based on our reputation for supplying high-quality materials and services to our customers. With operations spanning aggregates, cement, ready‑mixed concrete, asphalt, and more, Breedon Group is committed to delivering excellence in everything we do.
As part of our dedication to customer service, we are seeking a talented First Line Service Desk Analyst to join our IT team on a temporary basis (approximately 3 months). As a Temporary Service Desk Administrator at Breedon Group, you will provide first‑line support and day‑to‑day user administration to help keep our colleagues productive. You will handle incoming service desk calls, log and manage tickets, complete common access and account requests (including password and MFA resets), and support end‑user device setup. This role requires a customer‑focused approach, strong attention to detail, and the ability to follow established processes while documenting solutions for others to reuse.
Key Responsibilities
- Answer service desk telephone calls, provide first‑time‑fix support where possible, and route/escalate queries appropriately.
- Log incidents and service requests accurately in the ticketing system, capturing clear symptoms, priority, impact, and actions taken.
- Perform account administration tasks, including password resets, MFA resets, and unlocking accounts in line with security and identity verification procedures.
- Complete general user administration, including creating/amending user records, access changes, and maintaining accurate user information.
- Manage email distribution groups and shared mailboxes, including membership changes, access rights, and generic mailbox permissions.
- Prepare and set up laptops and mobile devices for users, including basic configuration, application provisioning, and handover checks.
- Administer internal position moves (movers), supporting access amendments and ensuring systems and permissions reflect the colleague’s new role.
- Write and update knowledge base articles based on solutions and guidance provided by colleagues, ensuring steps are clear, accurate, and reusable.
Skills, Knowledge & Expertise
- Previous experience in a service desk or IT support administration role (including temporary/contract roles) is desirable.
- Working knowledge of Microsoft 365 administration concepts (e.g., users, groups, shared mailboxes, permissions) and Windows 11 support.
- Experience using a ticketing system and documenting work clearly, including updating or creating knowledge base articles.
- Strong customer service and communication skills, with confidence supporting users by telephone and explaining steps clearly.
- High attention to detail and a security‑minded approach when completing identity checks, password/MFA resets, and permission changes.
- Comfortable setting up end‑user hardware (laptops and mobile devices) and performing basic troubleshooting for common issues.
- Able to prioritise workload, manage multiple tickets, and meet SLAs in a busy service desk environment.
- Relevant IT support certifications are beneficial but not essential.
Job Benefits
- 25 days holiday per year plus bank holidays
- Contributory Pension Scheme
- Free on‑site Parking
- Holiday Buy Scheme
- Volunteer Scheme
- Share Save Scheme
- Life Assurance
- Enhanced Maternity, Adoption & Paternity Scheme
- Health & Wellbeing Initiatives
- Discount Scheme
IT Service Desk Administrator (Temporary) in Lockington employer: Breedon Group plc
At Breedon Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Lockington, Derbyshire, our IT team provides a dynamic environment where you can develop your skills while enjoying benefits such as 25 days of holiday, a contributory pension scheme, and health and wellbeing initiatives. Join us for a rewarding temporary role that not only enhances your career but also contributes to our commitment to delivering excellence in construction materials.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Administrator (Temporary) in Lockington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Breedon Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of IT Service Desk Administrator. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your customer service skills! Since this role is all about helping users, be ready to share examples of how you've provided excellent support in the past. Highlight your communication skills and how you handle tricky situations with ease.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Service Desk Administrator (Temporary) in Lockington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Administrator role. Highlight any relevant experience you have in service desk or IT support, and don’t forget to mention your skills with Microsoft 365 and ticketing systems!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've provided excellent customer service or resolved IT issues in the past.
Show Off Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We want to see that you can follow processes accurately, just like you would in the job!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Breedon Group plc
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365 and Windows 11. Familiarise yourself with common service desk tasks like password resets and user administration. Being able to speak confidently about these topics will show that you're ready to hit the ground running.
✨Practice Your Customer Service Skills
Since this role is all about helping users, practice how you would handle different scenarios. Think about how you'd explain technical issues in simple terms. Role-playing with a friend can help you feel more comfortable and prepared for those tricky questions.
✨Get Familiar with Ticketing Systems
If you have experience with ticketing systems, great! If not, do a bit of research on how they work. Understanding how to log incidents and manage tickets efficiently will be crucial, so being able to discuss your approach to this will impress the interviewers.
✨Show Off Your Attention to Detail
In this role, attention to detail is key. Be ready to give examples of how you've ensured accuracy in past roles, whether it’s logging information correctly or following security protocols. Highlighting your meticulous nature will demonstrate that you take your responsibilities seriously.
