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For Companies At a Glance
- Tasks: Provide first-line tech support to employees via phone, email, and chat.
- Company: Leading construction materials company with a strong presence in Derbyshire.
- Benefits: Generous holidays, contributory pension scheme, and health initiatives.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Experience in technical support and knowledge of Microsoft Windows and Office 365.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A prominent construction materials company is seeking an IT Service Desk Analyst based at their Derbyshire office. You will deliver first-line technical support to employees, resolving issues via phone, email, and chat.
The ideal candidate will have:
- Experience in technical support
- Knowledge of Microsoft Windows and Office 365
- Strong communication skills
The role offers a diverse set of benefits including a contributory pension scheme, generous holidays, and health initiatives.
IT Service Desk Analyst - First-Line Tech Support employer: Breedon Group Plc
Contact Detail:
Breedon Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - First-Line Tech Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. We should be ready to demonstrate our problem-solving skills and how we handle tricky situations.
✨Tip Number 3
Show off your communication skills! During interviews, make sure we explain our thought process clearly when solving technical issues. It’s all about making it easy for others to understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the role.
We think you need these skills to ace IT Service Desk Analyst - First-Line Tech Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and familiarity with Microsoft Windows and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Analyst role. Share specific examples of how you've resolved issues in the past and your approach to customer service.
Show Off Your Communication Skills: Since this role involves a lot of interaction via phone, email, and chat, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Breedon Group Plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and Office 365. Be prepared to answer questions about common issues and how to resolve them, as this will show that you’re ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be providing support via phone, email, and chat, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with different scenarios you might encounter.
✨Research the Company Culture
Take some time to learn about the construction materials company and its values. Understanding their culture can help you tailor your responses and demonstrate that you’re a good fit for their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right place for you. Think about what you want to know regarding their tech stack or team dynamics.
