At a Glance
- Tasks: Engage with customers, manage orders, and provide tailored solutions.
- Company: Join Breedon Group, a leader in construction materials across Great Britain, Ireland, and the USA.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Other info: Embrace a diverse workplace with excellent career progression opportunities.
- Why this job: Kickstart your career in customer service while learning and growing with a dynamic team.
- Qualifications: National 5 Maths and English, plus a positive attitude and strong communication skills.
The predicted salary is between 21257 - 23316 £ per year.
About Breedon Group
Breedon Group plc is a leading vertically integrated construction materials group in Great Britain, Ireland, and the USA. We are dedicated to delivering high‑quality materials and services for the construction industry with a strong focus on safety, sustainability, and innovation.
Responsibilities
- Respond to customer enquiries and engage customers to understand their needs and recommend the best solution.
- Take customer orders and ensure all details are entered into the system accurately.
- Price and quote for customers and capture within Breedon's systems.
- Maintain product knowledge to recommend best solutions, actively upselling and cross‑selling where appropriate.
- Manage customer enquiries to completion, driving conversion and analysing lost quotes.
- Manage customer credit limits, proactively anticipating and communicating to enable smooth flow.
- Handle last‑minute changes and inform customers of any alterations.
- Build good relationships with customers over the phone.
- Improve team performance by sharing ideas and meeting targets.
- Attend college as part of the SCQF Level 5 Apprenticeship programme.
Qualifications
- National 5 Maths and English, Grades A – C.
- Positive attitude and resilience when dealing with challenging customers.
- Strong time‑management skills and ability to adhere to administrative policies.
- Flexibility and ability to adapt to changing business needs.
- Ability to work well under pressure and multitask.
- Excellent communication and customer service skills.
- Demonstrated care for customers, colleagues, and the business.
- Continuous improvement mindset focused on finding the right solution.
Benefits
- Salary ranging from £21,257.60 to £23,316.80.
- Company pension scheme.
- 33 days annual leave, inclusive of bank holidays.
- Share saver scheme participation.
- Company life assurance scheme.
- Access to Employee Assistance Programme for health and wellbeing support.
- Discounts on a wide range of products through our employee benefits platform.
- Broad learning opportunities and career progression pathways.
Diversity Statement: At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.
Apprentice Customer Service Coordinator (Sales) in Inverness employer: Breedon Group plc
Breedon Group is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where innovation and sustainability are at the forefront. As an Apprentice Customer Service Coordinator, you will benefit from a competitive salary, extensive annual leave, and access to a variety of learning opportunities, all while being part of a diverse team dedicated to delivering high-quality services in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Coordinator (Sales) in Inverness
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Breedon Group plc.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Breedon Group plc. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Service Coordinator (Sales) in Inverness
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Breedon Group plc.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Breedon Group plc and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Breedon Group plc
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Breedon Group plc. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Breedon Group plc will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
