At a Glance
- Tasks: Support internal customers by maintaining computer systems and networks across various sites.
- Company: Join Breedon, a leading company with a focus on technology and customer service.
- Benefits: Enjoy 25 days holiday, car allowance, pension scheme, and health initiatives.
- Other info: Flexible field role with opportunities for travel and professional growth.
- Why this job: Make a real impact by solving tech issues and enhancing user experience.
- Qualifications: Experience with desktops, laptops, Windows 10/11, and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
You will be responsible for supporting Breedon's internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person to ensure users get maximum benefit.
Key Responsibilities
- To regularly engage with your key customers and sites to proactively identify areas of improvement, as well as address any issues which may arise.
- To pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.
- Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site/office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower.
- Produce and maintain relevant technical documentation for Services within Workplace Services.
- Proactively monitor systems and networks to identify potential issues.
- Application support and software installation.
- Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Assist fellow engineers with more complex tasks such as cabling.
- Replace faulty equipment as required.
- Respond within agreed time limits to call-outs.
- Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate) within agreed SLAs.
- Support the roll-out of new applications, sites or decommissioning of sites as applicable.
- Proactively support company compliance to Health and Safety legislation through adherence to company policies, processes and practices.
- Work closely with all members of the BTS team across the group when required.
- Undertake any other activity as reasonably requested by management.
Skills, Knowledge & Expertise
Essential
- In depth knowledge and experience of Desktops, Laptops.
- Experience of Windows 10 and Windows 11.
- Office365 management and maintenance.
- Application support and software installs.
- Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions.
- Knowledge of tablet/mobile phone support with both IOS and Android software.
- Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops.
- Knowledge of firewalls, proxies, and antivirus software.
- Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results.
- Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness.
- Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness.
- Excellent team player.
Desirable
- Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework.
- Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell.
- Knowledge or experience of the Excalibur software program.
- Knowledge of ManageEngine ServiceDesk Plus ticket logging system.
Role Expectations
The role is a field role so the postholder is required to be out on the road most of the time and as such, will need to hold a full UK/EU driving license. Due to the changing nature of the systems, we work with as well as the product range we operate with the postholder must be flexible in their approach to work/tasks and manage their work schedule accordingly. With this being a customer facing role delivering a service to our colleagues, the postholder is required to have a "can-do", positive/solution focused attitude and offer the highest level of customer service. Due to issues arising without notice, the postholder must be prepared to visit any sites across the group at short notice. As our business operates 24/7, there may be requirements to travel to and from sites either early or late in the day. Due to the geographic spread of our sites, there may be occasions where the distance to travel to and from the site(s) within the day is deemed unsafe from a health and wellbeing perspective, and therefore the postholder may be required to stay away from home on occasion.
Job Benefits
- Car Allowance
- 25 days holiday plus bank holidays
- Contributory Pension Scheme
- Free on-site Parking
- Holiday Buy Scheme
- Volunteer Scheme
- Share Save Scheme
- Life Assurance
- Enhanced Maternity, Adoption & Paternity Scheme
- Health & Wellbeing Initiatives
- Discount Scheme
IT Field Service Engineer - Hope Works & South in Derby employer: Breedon Group plc
Breedon is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where collaboration and innovation thrive. As an IT Field Service Engineer, you will enjoy a range of benefits including a car allowance, generous holiday entitlement, and access to health and wellbeing initiatives, all while working in a dynamic environment that encourages professional development and strong relationships with internal customers across various sites.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer - Hope Works & South in Derby
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since this role is all about troubleshooting and support, brush up on your knowledge of Windows 10/11, Office365, and network issues. Being able to demonstrate your expertise can really set you apart during the interview.
✨Tip Number 3
Don’t just wait for the interview to ask questions. Engage with the company beforehand! Reach out via LinkedIn or their website to connect with current employees. This shows initiative and can give you insider info that might come in handy later.
✨Tip Number 4
When you apply through our website, make sure to highlight your customer service skills. This role is all about helping users, so share examples of how you've gone above and beyond to solve problems in the past. It’ll make you stand out as a candidate who truly cares!
We think you need these skills to ace IT Field Service Engineer - Hope Works & South in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Service Engineer role. Highlight your experience with Windows 10, Office365, and any relevant technical skills that match the job description. We want to see how your background fits with what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to showcase your communication skills. Use examples in your application that demonstrate how you've effectively communicated with users to solve their tech issues. We love seeing that 'can-do' attitude!
Be Specific About Your Experience:When detailing your past roles, be specific about the technologies you've worked with, like LAN/WAN networks or mobile support. Mention any experience with MDT or ticket logging systems too. This helps us understand your technical expertise better!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Breedon Group plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Desktops, Laptops, and the specific software mentioned in the job description, like Windows 10/11 and Office365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant tools like MDT or ManageEngine.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your ability to communicate effectively and empathetically. Prepare examples of how you've successfully resolved technical issues for users in the past, highlighting your 'can-do' attitude and commitment to excellent service.
✨Be Ready for Real-World Scenarios
Expect to be asked about how you'd handle specific technical problems or customer interactions. Think through potential scenarios you might face in the field and how you would approach them. This will show that you're proactive and can think on your feet.
✨Flexibility is Key
The job requires a flexible approach due to the nature of fieldwork. Be prepared to discuss how you've managed changing priorities in previous roles and your willingness to travel or stay away from home when necessary. This will demonstrate your adaptability and commitment to the role.
