At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth product delivery.
- Company: Join Breedon Group, a leading construction materials company with a focus on innovation.
- Benefits: Enjoy a competitive salary, 25 days leave, and great career progression opportunities.
- Other info: Diverse and inclusive workplace committed to equality and personal growth.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Strong communication skills and ability to handle challenges in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
About Breedon Group: Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.
Love customer service and working with people but looking for something a bit different? Or enjoy sales but looking for a bit more structure in your day? If so, we’d love to hear from you!
Responsibilities: As Customer Service Agent based at Durham Gate, Spennymoor in the North Region, you enjoy working in a fast-paced environment alongside a close-knit group of colleagues. You’re not someone who shies away from challenge; you can think quickly on your feet and make timely decisions all while remaining positive and professional. From liaising with our client base and internal Sales Managers, coordinating the delivery of our products, speaking with Area Operations Managers, and working with Credit Control; each day is guaranteed to be different. As our next Customer Service Agent, you’ll be the first point of contact for all sales and distribution queries and be responsible for the skillful and efficient delivery of products from our Quarries and Plants across the Region, whilst placing the highest importance on our sustained standards of excellence in all aspects of Health, Safety and Environmental Management you will be a leading contributor to the Company’s zero harm culture.
Skills, Knowledge and Expertise:
- You’ll enjoy managing competing priorities and a dynamic work environment
- Overcoming operations and logistics challenges to achieve customer satisfaction
- Maintaining focus on outcomes in a constantly changing environment
- Highly effective communicator and facilitator, able to collaborate across teams and levels
- Attention to detail and a right first-time attitude
- Effective conflict resolution and is adaptable and resilient
Benefits:
- A tailored, competitive salary
- Company Pension Scheme
- 25 days annual leave, plus bank holidays on top
- Share Saver Scheme
- Company Life Assurance Scheme
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
- Broad learning opportunities and career progression pathways
Diversity Statement: At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.
Join Us: If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.
Application Process: Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.
Customer Services Agent employer: Breedon Group plc
At Breedon Group, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment at our Durham Gate Office. With a commitment to employee growth through broad learning opportunities and career progression pathways, we ensure that our team members thrive while contributing to our zero harm culture. Enjoy competitive benefits, including a tailored salary, generous annual leave, and access to exclusive discounts, all while making a meaningful impact in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Agent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at Breedon Group.
✨Tip Number 2
Prepare for those interviews! Research Breedon Group and understand their values around safety and sustainability. Be ready to share how your skills can contribute to their mission.
✨Tip Number 3
Show off your customer service skills! During interviews, give examples of how you've handled challenging situations or resolved conflicts. This will demonstrate your adaptability and resilience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings right there.
We think you need these skills to ace Customer Services Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Agent role. Highlight any relevant customer service or sales experience, and don’t forget to mention your ability to handle challenges and work in a fast-paced environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be sure to mention specific examples of how you've overcome challenges in previous roles.
Showcase Your Communication Skills:As a Customer Service Agent, effective communication is key. In your application, demonstrate your ability to communicate clearly and professionally. This could be through your writing style or by providing examples of successful interactions with customers.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s straightforward and ensures your application goes straight to the right people. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Breedon Group plc
✨Know the Company Inside Out
Before your interview, take some time to research Breedon Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to communicate effectively is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will demonstrate your capability to handle the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you had to think on your feet or manage competing priorities, and be ready to discuss how you handled them.
✨Emphasise Team Collaboration
Since the role involves liaising with various teams, highlight your teamwork experience. Share instances where you collaborated with others to achieve a common goal, showcasing your ability to work well in a fast-paced environment.
