At a Glance
- Tasks: Deliver exceptional customer service and resolve issues efficiently.
- Company: Join Breedon Group, a leader in the construction industry with a focus on inclusivity.
- Benefits: Enjoy competitive salary, 25 days holiday, and career progression opportunities.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a positive attitude towards problem-solving.
The predicted salary is between 22050 - 26950 £ per year.
Customer Service Agent
Application Deadline
Department
Customer Service and Distribution
Employment Type
Permanent - Full Time
Location
- Dowlow Quarry & Asphalt Plant, Buxton
- Description
The Customer Service Agent is a key member of the Concrete Distribution team focused on providing excellent customer service and providing support to the Central region.
Key Responsibilities
- Make our customers happy. Be proactive and innovative whilst ensuring you create an exceptional experience.
- Always aiming for first call resolution. Our customers’ time is precious, so we need you to be effective and efficient.
- Being accountable for your actions. Take ownership of the customer, commit to solving their issue and be sure to set realistic expectations.
- Be able to handle complaints
- Accurately taking and inputting orders onto the Excalibur system and shipping sheets
- Add relevant notes to orders detailing any correspondence with the customer.
- To keep customers informed
- To follow our values (Keep it Simple, show we care, Make it Happen, Strive to improve)
- Timely response to customers’ enquiries, queries and complaints in an efficient manner.
- Proactive planning and tracking orders to completion.
- Scheduling and rescheduling orders whilst utilising haulage fleet effectively.
- Compiling and maintaining accurate records as required.
- Communicating effectively with commercial, production and haulage partners.
- An ability and desire to adapt cross functionally as and when required.
Skills, Knowledge & Expertise
- To be able to perform consistently against our main KPI’s
- To strive for continuous improvement with a focus on finding the right solution.
- To be positive - it breeds and our customers feel it. Come to work with a smile.
- Be able to work well under pressure and to multitask.
- show resilience and the skill to deal with challenging customers and situations.
- Show flexibility when it comes to business needs and change.
- To demonstrate absolute care for our customers, our colleagues and our business.
- Effective time management, adhering to administrative policies and procedures.
- Job Benefits
- A tailored, competitive salary
- Contributory Pension Scheme
- 25 days holiday plus bank holidays
- Share saver scheme
- Free on-site parking
- Holiday buy scheme
- Volunteer scheme
- Life assurance scheme
- Enhanced Maternity, Adoption & Paternity scheme
- Health & wellbeing initiatives
- Discounts scheme
- Broad learning opportunities and career progression pathways.
- Diversity
Statement: At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued.
We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.
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Customer Service Agent in Buxton employer: Breedon Group plc
At Breedon Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture at our Dowlow Quarry & Asphalt Plant in Buxton. Our commitment to employee growth is evident through broad learning opportunities and career progression pathways, alongside a competitive salary and comprehensive benefits package that includes a contributory pension scheme and health initiatives. Join us to be part of a team that values customer satisfaction and fosters a positive environment where your contributions truly matter.
