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- Tasks: Support customers with orders and queries in a dynamic environment.
- Company: Join Breedon, the largest independent construction materials group in the UK.
- Benefits: Earn while you learn with fully funded qualifications and competitive salary.
- Why this job: Enjoy a variety of tasks and make customers happy every day.
- Qualifications: GCSE maths and English at grade 4 or above; organised and positive attitude required.
- Other info: Join a supportive team with excellent career progression opportunities.
The predicted salary is between 800 - 1400 £ per month.
Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you? If so, perhaps working as a Customer Service Agent in a quarry, cement or asphalt site is your career call.
Earn as you learn, combining college study for a Level 2 and 3 in customer service with industry experience at the largest independent construction materials group in the UK. Breedon is a home for inquisitive learners. Quarries, cement, and construction are no longer old-fashioned sectors. We're providing the foundation for our lives, building the places where we live and work, play and in-between.
Interested in...?
- Being paid to gain qualifications; earn as you learn, without having to 'work the time back'
- Achieving a L2 and L3 in Customer Service
- Full company funding of any fees for qualifications and training
- No need to buy your own kit or any work equipment; it's all on us
- No shifts, no nights, no weekends; a 40-hour week, with Monday-to-Friday daytime hours
- A competitive salary significantly higher than the national minimum wage for apprentices
- Support from a community of apprentices; a collaborative and comprehensive induction
- A huge variety of potential career progression pathways at a stable, thriving business.
As an Apprentice Customer Service Agent, you'll support us to work with a customer base from domestic to commercial clients to large contractors, local authorities, and government bodies. You will be dealing with customer orders on the phone, dealing proactively with any queries and complaints and keeping customers up to date with progress. Making our customers happy by being proactive and innovative is crucial to this role. If you're one who enjoys doing the same thing every day, maybe this role isn't for you. You won't be spending every day doing boring, repetitive jobs. If you love getting stuck in and putting a smile on our customers' faces, then now we're talking.
Do you offer...?
- Must have GCSE maths and English with a minimum grade 4
- An organised person, who loves variety.
- A positive attitude.
In joining us, you won't be thrown in the deep end or treated like just a number; you'll work in a close-knit team, with someone always on hand to offer help.
Additional benefits for this role include:
- Salary - Age ***** £21,****** per annum, Age 21+ £23,****** per annum
- Pension
- 25 days annual leave, plus
Apprentice Customer Service Agent in Bedford employer: Breedon Group Plc
Contact Detail:
Breedon Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Agent in Bedford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Breedon. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your personality! When you're in the interview, let your enthusiasm shine through. Share examples of how you've made customers happy in the past or how you’ve tackled challenges. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Apprentice Customer Service Agent in Bedford
Some tips for your application 🫡
Show Your Organised Side: Since being organised is key for this role, make sure to highlight any experiences where you've demonstrated your organisational skills. Whether it's managing a project at school or coordinating events, let us see how you keep things running smoothly!
Be Personable and Positive: We love a positive attitude! In your application, share examples of how you've interacted with others, especially in customer service situations. Show us that you can bring a smile to our customers' faces and handle queries with a friendly approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Apprentice Customer Service Agent role. We want to see why you’re the perfect fit for us!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures we get all the info we need to consider you for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Breedon Group Plc
✨Know Your Stuff
Before the interview, make sure you understand what being a Customer Service Agent at Breedon involves. Familiarise yourself with their products and services, especially in the quarry and construction sectors. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Organisational Skills
Since the role requires being organised, think of examples from your past experiences where you've successfully managed tasks or projects. Be ready to share how you prioritise your work and keep everything on track, as this will resonate well with the interviewers.
✨Emphasise Your People Skills
Customer service is all about communication! Prepare to discuss times when you've dealt with customers or worked in a team. Highlight your ability to handle queries and complaints positively, as making customers happy is key to this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team you'll be working with, or potential career progression. This shows you're engaged and serious about the opportunity, plus it gives you valuable insights into the company culture.
