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- Tasks: Help customers, process orders, and solve problems in a supportive team.
- Company: Join Breedon, the largest independent construction materials group in the UK.
- Benefits: Earn a competitive salary, enjoy 25 days holiday, and gain funded qualifications.
- Why this job: Start your career with real responsibilities and clear progression opportunities.
- Qualifications: GCSE Maths & English (grade 4 or above) and a passion for helping people.
- Other info: No nights or weekends; just a dynamic, full-time role with a close-knit team.
The predicted salary is between 21258 - 23317 ÂŁ per year.
Department: Early Careers
Employment Type: Permanent - Full Time
Location: Breedon Head Office, Pinnacle House, Breedon on the Hill, Derbyshire
Compensation: ÂŁ21,258 - ÂŁ23,317 / year
Description:
Pinnacle House, Breedon on the Hill (DE73 8AP)
Monday–Friday, daytime hours only
Earn while you learn. No nights. No weekends. Real career progression.
We’re looking for an Apprentice Customer Service Agent to join our Building Products team. This is a paid, full-time role where you’ll gain Level 2 and Level 3 Customer Service qualifications, fully funded by us, while learning on the job.
You’ll work in a small, supportive team, speaking to customers, processing orders, solving problems, and building confidence every day.
Breedon is the largest independent construction materials group in the UK, but we still work in close-knit teams where people support each other.
You won’t be treated like “just an apprentice” here. You’ll be part of the team from day one.
What you’ll be doing:
- Speaking to customers and helping with orders and enquiries
- Supporting sales and customer service teams
- Learning how a large, successful business works
- Building skills you can use for life (communication, organisation, problem solving)
- Gaining real responsibility — with support always available
Where could this take you?
Our apprentices often go on to roles in customer service, sales, operations and management. Some of our current team leaders and specialists started exactly where you are now — unsure of their next step — and are now building successful careers with us.
Who this role is for:
You might be right for this if you:
- Have GCSE Maths & English (grade 4 or above)
- Like working with people
- Enjoy variety and learning new things
- Want a stable job with future opportunities
- Are ready to start a career, not just a job
If you like doing the same thing every day, this probably isn’t for you. But if you enjoy getting stuck in, helping people, and seeing the results of your work — you’ll fit right in.
What you’ll get:
- A competitive salary (well above the national apprentice minimum)
- Fully funded Level 2 & 3 Customer Service qualifications
- 40-hour week, Monday–Friday (no shifts, nights or weekends)
- 25 days holiday + bank holidays
- Pension, life assurance & Share Saver scheme
- All equipment provided
- Support from a dedicated team and fellow apprentices
- Clear pathways into permanent roles and progression
Ready to get started? Apply now via: Early Careers | Breedon Group plc Careers
Apprentice Customer Services Agent employer: Breedon Group Plc
Contact Detail:
Breedon Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Services Agent
✨Tip Number 1
Get to know the company! Research Breedon and understand their values, products, and culture. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking to customers, it’s crucial to demonstrate your ability to engage and solve problems. Role-play with a friend or family member to build your confidence before the big day.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let them know how excited you are about the opportunity to learn and grow within the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Apprentice Customer Services Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and what makes you tick — it helps us get to know you better.
Tailor Your Application: Make sure to tailor your application to the role of Apprentice Customer Services Agent. Highlight any relevant experience or skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your message without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Breedon Group Plc
✨Know Your Stuff
Before the interview, make sure you understand what the role of an Apprentice Customer Services Agent involves. Familiarise yourself with the company’s values and the products they offer. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, such as how you would handle a difficult customer or solve a problem. Practising your responses can help you articulate your thoughts clearly during the actual interview.
✨Show Your Personality
This role is all about working with people, so let your personality shine through! Be friendly, approachable, and enthusiastic. Share examples from your past experiences that highlight your communication skills and ability to work in a team.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it’s the right fit for you. You might ask about the training process or what a typical day looks like for an Apprentice Customer Services Agent.
