We have a vacancy for a Healthcare Assistant tojoin our established nursing team. We are a small GP practice serving localvillage communities, striving to provide a high standard of care and serviceswithin a purpose built surgery.
The team consists of 3 nurses, 2 HCAs and 2phlebotomists. The nursing team works closely with other clinical andnon-clinical colleagues to promote seamless care and support for patients.
Our Lead Practice Nurse will oversee the inductionperiod and remain available for ongoing mentoring and support. Induction andtraining are intended to meet the needs of the individual but will be acombination of internal, on-line and external learning opportunities.
As a training practice for student nurses, we havethe experience to ensure all members of the team are supported to learn anddevelop within their role in the team. Members of the team are encouraged toextend their knowledge and skills so that we can develop the services we offerto our patients.
Main duties of the job
This job would suit somebody already working as anHCA in a GP surgery. However, we wouldalso like to hear from you if you are an HCA and have experience in other settingsand can bring relevant, transferable skills to this role.
Our HCAs offers a range of services and treatments,including: phlebotomy, taking BPs, ECGs, basic dressings, some immunisationsand injections, health promotion, and annual reviews for chronic diseasemanagement. In addition, the HCAs share responsibility for stock control,maintenance of equipment, clearing and cleaning clinical areas after use, andpreparation of laboratory samples for collection. We are looking for someone who is:-
Interested in all aspects of patient care within the scope of theHCA role
Computer literate and confident - we use EMIS Web
Able to manage their own time and workload
Willing to support and enable other members of the team
Able to complete the necessary administration work
Understanding the importance of all members of a practice team andtheir role in delivering patient care
Confident to form and express opinions in meetings; listening tothe views of others and willing to adopt new ways of working
Compassionate, conscientious, and willing to go the extramile" for patients
About us
The nursing team work closely with each other andalso with other clinical and non-clinical colleagues in the practice. Our aimis to support and encourage our staff to achieve their potential and to lookforward to coming to work each day.
As part of a rural community we are able to developa close relationship and knowledge of our patients, especially those with moreextensive needs who may be regular visitors to the surgery. This is importantto us all and maintaining and improving our patient services is the key driverfor the whole practice team.
In summary, we are looking for a new colleague whobecomes a friend - considerate, supportive, reliable and with a good sense ofhumour. If this is you, then we look forward to hearing from you.
Job responsibilities
The job description is attached separately.
Person Specification
Personal qualities and communication skills
- Excellent interpersonal skills to build and maintain effective relationships with patients and colleagues
- Able to communicate clearly and precisely and where there are barriers to understanding
- Demonstrate motivation, reliability and commitment to team working and the development of others
- Considerate, compassionate, ability to listen
- Tolerant and able to remain calm when under pressure
- Willingness to undertake education or training for both practice and service needs
- Willingness to undertake home visits to provide services to patients who are unable to attend the surgery
- Understanding of the importance of accountability and delegation within a team
- Good time-keeping, punctual
- Sense of humour
- Able to prioritise appropriately
- Organised and methodical
- Able to deal with occasional exposure to distressing circumstances or emotional events
- Able to cope with occasional exposure to aggressive and-or confrontational behaviour
Experience
- Patient - client care experience in a relevant environment
- Experience working with indirect supervision
- Understanding of the importance of clear communication via telephone, in person or in a group situation
- Experience of being a carer (other than a parent) or care-giver
- Experience in working in a GP practice or other relevant health or social care environment
- Knowledge of EMIS or other similar patient healthcare record system
Qualifications
- NVQ level 2 in Health and Social Care or equivalent qualification
- Care Certificate
- Certificate of competence in phlebotomy
- GCSE or equivalent in maths and English
- NVQ level 3 in Health and Social Care or equivalent
- Up-to-date basic life support training certificate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Healthcare Assistant employer: Bredon Hill Surgery
Bredon Hill Surgery in West Malvern is an excellent employer that prioritises the professional growth of its staff through ongoing learning and mentoring opportunities. Our collaborative work culture fosters a supportive environment where Nurse Practitioners can thrive while making a meaningful impact on the lives of diabetic patients in the community. With a focus on flexibility and teamwork, we offer a rewarding career path in a picturesque rural setting.
