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For Companies At a Glance
- Tasks: Assist customers and businesses, making a real impact in the Breckland district.
- Company: Join a dynamic team dedicated to transforming local services and enhancing community engagement.
- Benefits: Enjoy flexible remote work options and a competitive salary of £24,310 pro rata.
- Why this job: Be part of a meaningful mission that directly benefits your community while gaining valuable experience.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: This is a 12-month contract with part-time hours, perfect for students or those seeking flexibility.
The predicted salary is between 24310 - 24310 £ per year.
Overview
The telephone contact centre is at the heart of the Council and the gateway through which customers access our services, give feedback and receive help and advice. Our customer access team plays a pivotal role in transforming how customers reach us. We are growing our service and offer opportunities for ambitious and motivated people with a passion for excellence in customer service to join our team, contribute to our digital strategy developments including web chat, and develop within different areas of the Council.
Responsibilities
- Understand the customer issues
- Take ownership of service requests
- Fully utilise the main CRM Frontline system to steer queries to a successful conclusion
- Effectively use other specialist conclusion
- Increase knowledge in different Council departments
- Make connections between the customer\’s initial request and the various services the Authority offers
Core behaviours
- Collaborative – You look for ways to work in partnership and listen supportively to the ideas of others, building on their ideas while sharing your views and knowledge. You recognise the skills, talent and experience of others and reach out to them for their contribution and input. You recognise, appreciate and praise others for their contribution.
- Ambitious – You always ask yourself \”How could we do this better?\”, taking ownership of change and helping others to understand, adapt, implement, and embed it. You have an open mindset, take risks and explore new ways of doing things. You are a proud ambassador, taking pride and responsibility for the work we do and encouraging others to do the same. Your approach to work is filled with positivity and optimism.
- Results-driven – You review your own performance and ask for feedback to learn and improve. You are clear on what you need to achieve, keep a focus on results and solutions. You are driven, showing courage and resilience even when things don’t go to plan.
- Empowering – You show energy and drive to explore new opportunities and challenge the status quo, acting on opportunities to generate income or reduce costs, embracing new technology and promoting digitalisation. You ask for help and support when needed, and take responsibility if things don’t go well, learning from it for your own and the organisation\’s development.
- Supportive – You treat others as you would want to be treated yourself, ensuring that you are welcoming, friendly and approachable. You understand and take care of your own wellbeing, as well as the wellbeing of those around you. You give time to colleagues who need help or support.
Evidence of suitability
- Confident communication skills
- Taking ownership of and resolution of complex enquiries
- Confidence in dealing with a wide range of people and challenging behaviour
- Organisational skills and accurate record keeping
- Intuitive ICT skills
- Passion for excellence in customer service
- Working flexibly and proactively as part of a team
Salary and terms
Salary: Grade 10, starting salary £24,310 per annum (pro rata)
Hours: 1 x Full-time post, 1 x Part-time post (22hrs per week)
Place of Work: Elizabeth House, Dereham (remote-enabled)
Contract term: 12-month contract
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Customer Access Officer employer: Breckland Council
Contact Detail:
Breckland Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Access Officer
✨Tip Number 1
Familiarise yourself with the Breckland district and its community needs. Understanding local issues will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Network with current or former Customer Access Officers if possible. They can provide insights into the role and share tips on how to excel in the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've helped customers in previous roles. Highlighting your problem-solving skills and customer service experience will be crucial.
✨Tip Number 4
Research StudySmarter's values and mission. Aligning your personal values with ours will show that you're a great fit for our team and passionate about the work we do.
We think you need these skills to ace Customer Access Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Access Officer. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or access roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to make a difference.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention specific examples of how you have positively impacted customers in previous roles, and explain why you want to work in the Breckland district.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Breckland Council
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Customer Access Officer does. Be prepared to discuss how your skills and experiences align with the responsibilities outlined in the role.
✨Show Your Passion for Customer Service
This position is all about making a difference to customers. Be ready to share examples of how you've provided excellent customer service in the past and how you can bring that passion to the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to customer access. Think of scenarios where you successfully resolved issues or improved customer experiences, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and the company. You might ask about the team dynamics or how success is measured in this position.
