At a Glance
- Tasks: Manage UK customer accounts, ensuring they get maximum value from ELMO's solutions.
- Company: Join ELMO, a leading HR tech company that values diversity and innovation.
- Benefits: Enjoy flexible working, 25 days holiday, private medical cover, and wellbeing support.
- Other info: Great career growth opportunities in a dynamic and collaborative environment.
- Why this job: Be a trusted advisor and help customers grow while thriving in a supportive culture.
- Qualifications: Experience in account management or similar roles, with a passion for technology.
The predicted salary is between 45000 - 55000 £ per year.
You’ll own a portfolio of existing UK customers and focus on helping them get ongoing value from their investment in ELMO. You’ll lead account planning, manage renewals, identify growth opportunities and build trusted relationships that support long‑term success.
What you’ll be doing:
- Owning and growing a portfolio of existing UK customer accounts, with accountability for retention and expansion.
- Building smart account plans that identify renewal risks, whitespace and strategic growth opportunities.
- Leading renewal activity, including commercial conversations, negotiation, pricing support and contract progression.
- Spotting upsell and cross‑sell opportunities across the ELMO suite by aligning customer needs with our capabilities.
- Acting as a trusted advisor to customers by understanding their goals, challenges and commercial drivers.
- Partnering cross‑functionally with Customer Success, Solutions Consulting, Implementation, Product and Support to maximise outcomes.
- Maintaining a high‑quality pipeline in Salesforce and keeping forecasting, opportunity progression and account data accurate and up to date.
What you’ll bring:
- Experience in account management, customer success, business development or a similar B2B commercial role.
- A passion for technology, ideally built from time working in a SaaS, HR, payroll or workforce management solutions business.
- Strong commercial acumen, especially in renewals, retention and account growth.
- Excellent listening, communication, negotiation and presentation skills.
- A proactive, customer‑centric mindset and the ability to manage multiple priorities with strong attention to detail.
- Confidence using CRM systems, ideally Salesforce.
Why join ELMO?
- Supportive culture that recognises great people create great businesses.
- Flexible ways of working that support work‑life balance.
- 25 days holiday, your birthday and some other special occasions off.
- 2 volunteering days to support causes that matter to you.
- Private medical cover with AXA.
- Wellbeing support when you need it, including access to helpful resources.
- Enhanced parental leave.
The values we live by:
- Obsess over Customers
- Seek out Different
- Help Others Thrive
- Be Fearlessly Optimistic
Sound like your kind of role? If you’re commercially sharp, relationship‑led and excited by the opportunity to help customers grow with a leading HR technology business, we’d love to hear from you. Join ELMO and help shape better outcomes for customers, teams and the future of work.
Strategic SaaS Account Manager | UK HR Growth employer: Breathe
ELMO Software is an exceptional employer that fosters a supportive and inclusive culture, where every ELMOnian's unique contributions are valued. With flexible working arrangements, generous holiday allowances, and a strong focus on employee wellbeing, ELMO provides ample opportunities for professional growth and development in the dynamic field of HR technology. Join us to be part of a team that prioritises customer success and innovation while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic SaaS Account Manager | UK HR Growth
✨Tip Number 1
Network like a pro! Reach out to current ELMO employees on LinkedIn, join relevant groups, and attend industry events. Building connections can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by researching ELMO's products and recent news. Show us you’re not just another candidate; demonstrate your passion for our tech and how you can help customers thrive with it.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in account management and how you've driven growth in previous roles. We want to hear about your successes and how you can replicate them at ELMO.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Strategic SaaS Account Manager | UK HR Growth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in account management and SaaS. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant achievements!
Showcase Your Customer-Centric Mindset:In your application, emphasise your proactive approach to customer success. Share examples of how you've built trusted relationships and helped clients achieve their goals. We love candidates who are passionate about making a difference for customers!
Highlight Your Commercial Acumen:Since this role involves renewals and growth opportunities, make sure to mention any experience you have in negotiations or upselling. We’re looking for someone who can spot opportunities and drive value for our customers.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the ELMO family!
How to prepare for a job interview at Breathe
✨Know Your Customers
Before the interview, research ELMO's existing UK customer base. Understand their needs, challenges, and how ELMO's solutions can help them. This will show your proactive approach and ability to act as a trusted advisor.
✨Master the Art of Account Planning
Be prepared to discuss how you would create smart account plans. Think about identifying renewal risks and growth opportunities. Bring examples from your past experience where you've successfully managed accounts and driven growth.
✨Showcase Your Negotiation Skills
Since negotiation is key in this role, be ready to share specific instances where you've successfully navigated commercial conversations. Highlight your strategies for handling pricing discussions and contract progression.
✨Demonstrate Your CRM Proficiency
Familiarise yourself with Salesforce and be ready to discuss how you’ve used it in previous roles. Talk about how you maintain accurate account data and manage pipelines, as this will reflect your attention to detail and organisational skills.
