At a Glance
- Tasks: Manage and grow customer accounts, ensuring they get the most from ELMO.
- Company: Join ELMO, a leading HR tech company with a supportive culture.
- Benefits: Enjoy flexible working, 25 days holiday, private medical cover, and wellbeing support.
- Other info: Embrace diversity and enjoy excellent career growth opportunities.
- Why this job: Be a trusted advisor and help customers thrive with innovative solutions.
- Qualifications: Experience in account management or similar roles, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
You’ll own a portfolio of existing UK customers and focus on helping them get ongoing value from their investment in ELMO. You’ll lead account planning, manage renewals, identify growth opportunities and build trusted relationships that support long‑term success.
What you’ll be doing:
- Owning and growing a portfolio of existing UK customer accounts, with accountability for retention and expansion.
- Building smart account plans that identify renewal risks, whitespace and strategic growth opportunities.
- Leading renewal activity, including commercial conversations, negotiation, pricing support and contract progression.
- Spotting upsell and cross‑sell opportunities across the ELMO suite by aligning customer needs with our capabilities.
- Acting as a trusted advisor to customers by understanding their goals, challenges and commercial drivers.
- Partnering cross‑functionally with Customer Success, Solutions Consulting, Implementation, Product and Support to maximise outcomes.
- Maintaining a high‑quality pipeline in Salesforce and keeping forecasting, opportunity progression and account data accurate and up to date.
What you’ll bring:
- Experience in account management, customer success, business development or a similar B2B commercial role.
- A passion for technology, ideally built from time working in a SaaS, HR, payroll or workforce management solutions business.
- Strong commercial acumen, especially in renewals, retention and account growth.
- Excellent listening, communication, negotiation and presentation skills.
- A proactive, customer‑centric mindset and the ability to manage multiple priorities with strong attention to detail.
- Confidence using CRM systems, ideally Salesforce.
Why join ELMO?
- Supportive culture that recognises great people create great businesses.
- Flexible ways of working that support work‑life balance.
- 25 days holiday, your birthday and some other special occasions off.
- 2 volunteering days to support causes that matter to you.
- Private medical cover with AXA.
- Wellbeing support when you need it, including access to helpful resources.
- Enhanced parental leave.
The values we live by:
- Obsess over Customers
- Seek out Different
- Help Others Thrive
- Be Fearlessly Optimistic
Sound like your kind of role? If you’re commercially sharp, relationship‑led and excited by the opportunity to help customers grow with a leading HR technology business, we’d love to hear from you. Join ELMO and help shape better outcomes for customers, teams and the future of work.
Account Manager - Elmo UK employer: Breathe
ELMO Software is an exceptional employer that fosters a supportive and inclusive culture, where every ELMOnian's unique contributions are valued. With flexible working arrangements, generous holiday allowances, and a strong focus on employee wellbeing, ELMO prioritises work-life balance while providing ample opportunities for professional growth in the dynamic HR technology sector. Join us to be part of a team that is dedicated to helping customers thrive and shaping the future of work.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Elmo UK
✨Tip Number 1
Network like a pro! Reach out to current ELMO employees on LinkedIn, join relevant groups, and attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching ELMO's products and understanding their customer base. Show us that you’re not just another candidate; demonstrate how your skills can directly benefit their existing customers.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've successfully managed accounts in the past. Use specific examples that highlight your commercial acumen and ability to build trusted relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows us that you’re proactive and genuinely interested.
We think you need these skills to ace Account Manager - Elmo UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in account management and customer success. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Your Passion for Technology:Since we’re all about tech at ELMO, let your enthusiasm shine through! Mention any experience you have with SaaS or HR solutions, and how that passion can help our customers get the most out of their investment.
Highlight Your Communication Skills:As an Account Manager, strong communication is key. Use your application to demonstrate your listening, negotiation, and presentation skills. Share examples of how you've built trusted relationships in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining the ELMO family!
How to prepare for a job interview at Breathe
✨Know Your Customers
Before the interview, research ELMO's existing customer base and their needs. Understand how the company’s solutions can help these customers achieve their goals. This will show your potential employer that you’re proactive and genuinely interested in helping clients succeed.
✨Master the Art of Account Planning
Be prepared to discuss how you would create account plans that identify renewal risks and growth opportunities. Think about specific strategies you’ve used in the past to manage accounts effectively and be ready to share those examples during the interview.
✨Showcase Your Negotiation Skills
Since the role involves leading renewal activity and negotiations, come equipped with examples of successful negotiations you've conducted. Highlight your approach to overcoming objections and how you’ve aligned customer needs with business capabilities.
✨Demonstrate Your CRM Proficiency
Familiarise yourself with Salesforce or similar CRM systems. Be ready to discuss how you’ve used these tools to maintain a high-quality pipeline and manage account data. Showing your comfort with technology will resonate well with ELMO’s focus on innovation.
