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- Tasks: Lead a team to deliver top-notch customer support for charities and food partners.
- Company: Join the UK's largest food redistribution charity making a real difference.
- Benefits: Hybrid working, competitive salary, and a chance to impact communities positively.
- Why this job: Be part of a mission to reduce food waste and fight hunger across the UK.
- Qualifications: Experience in customer service management and strong relationship-building skills required.
- Other info: Inclusive workplace committed to diversity and equal opportunities for all.
The predicted salary is between 28800 - 42000 £ per year.
Reporting To: FareShare Go Operations Delivery Manager
Direct Reports: 4
Contract Type: Permanent
Location: Hybrid, Sheffield Office (Suites 1, 3, and 4, The Hive, Fountain Precinct, 1st Floor, Leopold Wing)
Working days/hours per week: 35 hours per week, Monday – Friday, 9am – 5pm
Requirements: We can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records.
Purpose of the Job: Responsible for delivery of frontline customer support to FareShare’s charity network and FSGo food partners.
Duties and Responsibilities:
- Through the leadership of the Customer Support Team, deliver excellent frontline service to FareShare’s network of charities and retail partners.
- Provide timely, professional and effective resolution of complex and sensitive issues, while maintaining accurate reporting and case management standards.
- Collaborate with key stakeholders to ensure operational excellence, exceeding customer satisfaction and supporting the delivery of the charity vision and ambition.
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
Proven experience managing a customer service or support function in a fast-paced environment.
Strong line management, coaching and performance management experience.
Experience analysing data, identifying trends and translating insights into operational improvements.
Excellent stakeholder management and relationship-building skills across internal and external partners.
Strong IT capability including CRM systems and Microsoft Office, with the ability to maintain accurate reporting and documentation.
Equity Diversity Inclusion & Belonging: At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure: Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline: We reserve the right to close advertisements early and we might assess candidates and arrange interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, we will not be able to provide feedback.
Customer Support Manager in Sheffield employer: Breath HR
Contact Detail:
Breath HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager in Sheffield
✨Tip Number 1
Get to know the company! Research FareShare and The Felix Project, their mission, and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their vision.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences managing customer support teams and how you’ve handled complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Manager role. Highlight your relevant experience in managing customer service functions and any leadership roles you've held. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about food redistribution and how your background makes you a perfect fit for our team. Keep it concise but impactful, and don’t forget to mention your understanding of our vision.
Showcase Your Data Skills: Since analysing data is key for this role, make sure to include examples of how you've used data to drive improvements in customer service. We love seeing candidates who can turn insights into action, so let us know how you've done this in the past!
Apply Through Our Website: Don’t forget to apply through our recruitment portal! Ensure both your CV and cover letter are uploaded before hitting submit. Remember, we only consider complete applications, so double-check everything before sending it off!
How to prepare for a job interview at Breath HR
✨Know the Organisation Inside Out
Before your interview, take some time to research FareShare and The Felix Project. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Support Experience
Prepare specific examples from your past roles where you've successfully managed customer support functions. Highlight your experience in resolving complex issues and how you’ve improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Leadership Skills
As a Customer Support Manager, you'll be leading a team. Be ready to discuss your line management and coaching experiences. Share how you've motivated your team and handled performance management, as this will be crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.