Service Coordinator – Edinburgh Carers (18-Month Contract)

Partners in Advocacy has been delivering independent advocacy services since 1998 and is recognised as a trusted and established independent advocacy provider across Scotland. We are pleased to offer an opportunity to join our Edinburgh Carers service as a Service Coordinator. This is a rewarding role in a supportive, experienced team, where you will provide line management to the team and one‑to‑one independent advocacy to unpaid adult carers.

You will support individuals in having their voices heard, helping them express their views, understand their rights, explore their options, and participate in decisions that affect their lives. The role involves travelling throughout Edinburgh to meet people in a range of community and other settings. Travel expenses are covered, and you will be supported to plan your work in a way that is both effective and sustainable.

Working closely with the Service Manager for Edinburgh & The Lothians, you will help maintain accurate service data and support the development of service reports, helping demonstrate the impact of advocacy. This is a role that offers a high degree of autonomy, alongside regular support, supervision, and opportunities to connect with colleagues across the organisation.

What the role is really like

Your work will be team‑focused, in terms of practice and outcomes, though you’ll need to feel comfortable working independently at times, managing your own diary and priorities. You will provide one‑to‑one support and supervision to your team colleagues. Your work will support unpaid adult carers in Edinburgh who, in turn, are supporting a family member who may have mental health needs or other additional support requirements. Your days will vary from supporting someone in a meeting, to travelling across Edinburgh, to completing case notes at home. Some situations can be complex or emotionally demanding, and good professional boundaries are essential.

You’ll need to be able to understand complex information and processes, translate them in the context of your advocacy partners’ needs, helping them to understand their rights and explore their options. You’ll need to be comfortable making decisions and working proactively, while staying connected to your wider team. You’ll be speaking to professionals and others in a range of settings, communicating and amplifying your advocacy partners’ opinions and wishes. You’ll record, track and compile statistical and other information, writing it into tracking spreadsheets, Microsoft Word forms and creating anonymised case studies.

You’ll be a good fit if you

• Are comfortable working autonomously and managing your own workload whilst recognising and reacting to the needs and development of your team colleagues.
• Have recent line management experience and value high‑quality, person‑centred people management.
• Can recognise the right times to check in with your line manager.
• Have good planning skills and are punctual.
• Can build trust with people and communicate clearly in a range of situations.
• Are organised and able to balance direct work and administrative responsibilities.
• Have good writing and IT skills.
• Are confident travelling independently across Edinburgh.
• Value equality, diversity, human‑rights, and person‑led support.
• Can research, read and understand complex information, then translate it and explain it in clear terms.

Benefits

• Work for a values‑driven organisation with a positive culture that supports and empowers its staff.
• A varied role working across community and other settings throughout Edinburgh.
• Travel expenses covered.
• Hybrid working, primarily home‑based, with regular in‑person team meetings.
• Comprehensive induction, training, and ongoing support.
• Generous annual leave and public holiday entitlement (37 days) with incremental increases.
• Regular supervision, professional practice and reflective practice sessions.
• Core daytime working hours (Monday to Friday – 9 to 5).
• Continuous professional development opportunities.
• Access to mental health support, including counselling sessions.
• Employer pension contribution.

Partners in Advocacy is proud to be a Disability Confident Employer and is committed to creating an inclusive and accessible working environment.