Remedial Coordinator in Romsey

3 & 4 Sleepy Hollow Business Park, Ampfield Hill, Romsey, Hampshire, SO51 9AW

Vacancy listed25/11/2025

Details

For—the Overview

Reports to: Remedial Manager
Direct Reports: None
Location: 3 & 4 Sleepy Hollow Business Park, Ampfield Hill, Romsey, SO51 9AW
Department: Maintenance
Job schedule: 42.5 hours per week (8:00 – 5:00)

For—the Purpose

Are you highly organised and great at keeping things moving? As a Remedial Coordinator, you’ll be the central hub that ensures all remedial works run smoothly, safely, and on time.

In this role, you’ll take ownership of planning, scheduling, and coordinating remedial projects across client sites—making sure every detail is covered, from parts and access equipment to subcontractors and direct labour. You’ll be the go‑to person for clients, engineers, and internal teams, building strong relationships and keeping communication clear and effective.

Your mission? To deliver a premium service by tracking progress, resolving issues quickly, and ensuring every job meets the highest standards of quality and compliance.

For—the Responsibilities

As a Remedial Coordinator, you’ll be the driving force behind smooth project delivery and exceptional client service. Your role is all about organisation, communication, and making things happen. Here’s what you’ll take ownership of:

• Plan and schedule remedial works across multiple client sites, ensuring everything runs like clockwork.
• Allocate resources smartly, coordinating internal teams and trusted subcontractors for maximum efficiency.
• Work closely with the estimating team to ensure mobilisation is seamless and all project details are in place.
• Order and organise materials and access equipment ahead of time so projects start without delays.
• Keep projects on track by monitoring timelines and prioritising tasks to meet client expectations.
• Manage budgets and project finances, ensuring profitability and accurate forecasting.
• Take charge of invoicing completed works and supporting monthly budget targets.
• Negotiate and improve procurement for materials and services to achieve better value.
• Be the primary point of contact for clients, providing proactive updates and building strong relationships.
• Ensure clear, accurate, and timely communication with clients, internal teams, and subcontractors.
• Maintain compliance with contract requirements, regulatory standards, and internal policies.
• Track and report issues, resolve conflicts, and escalate complex challenges when needed.
• Conduct after‑care calls to check client satisfaction and strengthen relationships.
• Keep systems updated, including Big Change, Google Calendar, and client portals, and maintain accurate records of WIP schedules and progress reports.
• Produce monthly reports for management and client meetings.
• Support audit processes and ensure documentation is always compliant and up to date.
• Identify risks early and implement proactive solutions to keep projects moving.
• Collaborate with the Remedial Manager, Estimation team, and Delivery teams for smooth handovers and execution.
• Drive process improvements to boost efficiency and client satisfaction.
• Contribute to best practices and standard operating procedures for the department.
• Support the wider maintenance team when needed, demonstrating team spirit and flexibility.

For—the Person

We’re looking for someone who thrives on organisation, communication, and problem‑solving—a natural coordinator who loves making things happen and keeping projects on track.

Essential Attributes

• Highly organised with strong attention to detail and the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with confidence in dealing with clients and internal teams.
• Proactive and solution‑focused, able to anticipate challenges and resolve issues quickly.
• Strong IT skills, including experience with scheduling tools and Microsoft Office.
• Ability to work under pressure and prioritise effectively in a fast‑paced environment.
• Commitment to health, safety, and compliance standards.
• Previous experience in coordination, scheduling, or project administration within engineering, maintenance, or construction.
• Knowledge of remedial works, building services, or HVAC (Heating, Ventilation and Air Conditioning) systems.
• Experience using Big Change or similar job management systems.
• Understanding of procurement processes and cost control.
• Full UK driving licence.

For—the Commitment

Our purpose is simple but powerful: driving positive change to ensure a sustainable future for generations to come. This means pushing boundaries, embracing new ideas, and constantly improving in everything we do. Our forward‑thinking philosophy is brought to life through six key commitments:

• For—the People: Give our people the best experience from start, during and beyond
• For—the Protection: Create an environment that continually improves physical and psychological safety
• For—the Premium: Provide a service that exceeds expectations
• For—the Precision: Deliver certainty through consistent and repeatable quality processes
• For—the Planet: Reduce our carbon footprint in all that we do
• For—the Profit: Deliver fair profits to ensure business stability and enable reinvestment

We’re committed to diversity and inclusion.

We welcome applications from everyone with the right skills and experience and ensure equal opportunities for all, regardless of age, gender, race, religion, disability, sexual orientation, or marital status.

Please note: This job description serves as a guide to the role and its responsibilities. Duties may evolve over time to meet the changing needs of the business and help you grow with us.

• Generous Annual Leave – Enjoy 25 days of holiday per year, plus all UK bank holidays
• Comprehensive Pension Scheme – Helping you plan for a secure future
• Private Medical Insurance – Provided by Bupa, ensuring peace of mind for you and your family
• YuLife Wellness App – Access to wellbeing resources, rewards, and challenges to support a healthy lifestyle
• Specsavers Eyecare Scheme – Regular eye tests and support for optical needs
• Audible Subscription – Receive a monthly credit to support your personal and professional development