At a Glance
- Tasks: Provide technical support and contribute to AI-powered solutions for customer success.
- Company: Join ProvenWorks, a leading UK software vendor in the Salesforce ecosystem.
- Benefits: Enjoy competitive salary, up to 33 days holiday, and career certification support.
- Other info: Collaborate with a talented team and enjoy opportunities for learning and mentoring.
- Why this job: Gain hands-on experience with cutting-edge AI technologies and make a real impact.
- Qualifications: Undergraduate degree in a technical subject and strong interest in technology.
The predicted salary is between 36000 - 44000 £ per year.
- Graduate Technical Customer Success Specialist
- Reading, UK (Office-based)
- Vacancy listed
- 27/04/2026
- Details
Proven Works is a UK-based Independent Software Vendor (ISV) partner of Salesforce.
We specialise in developing award-winning applications that enhance data management and integration within the Salesforce ecosystem.
Our commitment to innovation and customer satisfaction has positioned us as a trusted provider in the Salesforce community.
We continue to be early adopters of new and emerging technologies, and we are looking for a like-minded individual to join our team and help us push boundaries.
We continue to experiment with using AI tools to optimise our business as well incorporating it in to our product for the first time.
We love experimenting with new technology and AI is giving us lots to play with!
About the role
- Customer Support
- Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries.
- Build positive relationships with customers by understanding their needs and delivering an excellent support experience.
- Contribute to in-house engineered AI-powered solutions that help optimise the resolution of customer queries.
- Produce high-quality technical content - written and video - that supports customer success, powers self-service resources, and can be used to help ground AI models.
- Stay engaged with the latest AI and automation technologies and collaborate with the team to explore their application within support and knowledge processes with the chance for this scope to grow into other departments.
- Product Testing & Lifecycle Involvement
- Test product releases and updates to ensure quality, usability, and readiness for prospects and customers.
- Be an active part of the end-to-end product Software Development Lifecycle (SDLC) - providing input, feedback, and testing across product iterations.
- Work collaboratively with stakeholders across the business, including engineering, sales, and customer success teams.
- Take an active role in continuous learning - with company support to work toward achieving relevant certification.
- Report directly to the Director of Product Engineering and contribute insights to product and support discussions.
About you
- Hold an undergraduate degree ideally in a technical subject.
- A strong interest in technology and a curiosity for learning new tools, particularly AI and automation.
- Some exposure to customer support, technical troubleshooting, or software implementation (through personal projects, early career experience or academic coursework).
- Comfortable communicating with prospects and customers via email and video calls. Excellent communication skills are essential.
- Organised, detail-oriented, and able to manage multiple tasks effectively.
- Ability to create clear, helpful documentation.
- Familiarity with Salesforce (CRM) is a plus, but not required. Training and certification support will be provided.
- You must already be eligible to work in the UK as Proven Works is not offering sponsorship for overseas candidates for this role.
- Gain hands-on experience across product support, customer success, and the product lifecycle
- Work at the forefront of AI-driven support and emerging technologies
- Be supported in achieving your career-progressing certification
- Collaborate with a talented, forward-thinking team
- Office-based role in Reading working with well-known global clients, providing opportunities for learning, close collaboration, and mentoring
- Help to gain relevant industry certifications
- Pledge 1% – you’ll be entitled to 3 days paid voluntary work
- Company pension scheme
- Holiday – up to 33 days annual leave
- Access to our Cycle-to-work scheme
Candidates with experience of; Graduate Technical Support, Customer Success Specialist, Junior Technical Support Engineer, Graduate Salesforce Consultant, Technical Customer Support, Application Support Graduate, Graduate QA Engineer, Junior Product Specialist, Saa S Customer Success, Tech Support Graduate, Entry Level Technical Support will also be considered for this role.
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Graduate Technical Customer Success Specialist in Reading employer: Breath HR
ProvenWorks is an exceptional employer located in Reading, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from opportunities for professional growth through hands-on experience with cutting-edge technologies like Salesforce and Azure, while enjoying a supportive environment that values creativity and teamwork. With a focus on employee well-being and development, ProvenWorks stands out as a rewarding place to build a meaningful career in software engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Customer Success Specialist in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Breath HR. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Breath HR before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Technical Customer Success Specialist in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Breath HR:Your cover letter is your chance to shine! Tell us why you want to work at Breath HR specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Breath HR!
How to prepare for a job interview at Breath HR
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
