At a Glance
- Tasks: Engage with customers, provide excellent service, and resolve enquiries.
- Company: Join Melton Building Society, a community-focused organisation with over 150 years of history.
- Benefits: Competitive salary, health cash plan, pension advice, and a bonus scheme.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building relationships in your community.
- Qualifications: Customer service experience, good numeracy, and English skills required.
The predicted salary is between 25000 - 25000 £ per year.
Melton Building Society has celebrated over 150 years of helping people to buy their homes and make the most of their savings. Our purpose is to sustainably create homes and build thriving communities and this is made possible through our amazing people, who place customers and the community at the heart of everything they do.
We have an exciting, new opportunity in our branch network. This role is for a full-time Customer Consultant to be predominantly based at our Melton Mowbray and Grantham branches and also cover our other branch locations including Stamford, Bourne and Oakham. The 35-hour working week will be spread across 5 days, Monday to Friday, 8.30am - 4.00pm. There will also be a requirement to work on some Saturdays from 8.45 a.m. to 12.15 p.m. on a rota basis.
This is an excellent opportunity for a process driven, team player with exceptional customer service skills, attention to detail and communication skills.
About the position
As a Customer Consultant you will be responsible for:
- Engaging with customers to provide excellent customer service, keeping our promises, and proactively following up on all enquiries
- Proactively identifying opportunities to help customers with their financial needs
- Initiating and supporting brand building activities within the community to attract, acquire and retain customers
- Till and cash management
- Taking responsibility for recognising and resolving customer complaints
- Adhering to all branch controls, audit, and security standards
- Adopting a right first-time approach to provide customers with a seamless experience as well as carrying out customer transactions in an accurate and timely manner.
- Delivering a best-in-class customer service and customer experience
What are we looking for?
People who share our passion to make a difference, build relationships and scratch under the surface to find the not so obvious solutions. We are keen to see applications from candidates who can demonstrate:
- Good Numeracy and English qualifications
- Customer Service experience is essential
- High level of emotional intelligence, empathy, and exceptional customer service skills
- Attention to detail and accuracy
- Ability to work collaboratively within a team environment
- Experience in Financial Services is highly advantageous
- You will need to hold a valid driving licence (Category B)
What’s in it for you?
We know that our most important asset at the Melton are our people - people who make things happen. We work in an industry where relationships with our customers are key to our success, and we continuously strive to make Melton Building Society a great place to work. We aim to create an inclusive and supportive culture where our differences are embraced and where you feel that you belong.
For the right candidate, our competitive reward package includes:
- Free annual pension advice and pension welcome meeting
- Discretionary bonus scheme
- Health cash plan
- Reward platform with monthly treats and access to discounts
Salary: £25,000 per annum plus a non-contractual travel allowance of £1,000 per annum to cover any travel-related expenses. You must have the right to work in the UK.
Multi-Site Customer Consultant (Customer service experience is required) in Melton Mowbray employer: Breath HR
Breath HR in Chadwell St. Mary is an excellent employer that prioritises a supportive and nurturing work environment for its staff. With flexible hours tailored for parents, grandparents, and students, the company fosters a culture of growth and development, offering comprehensive training to ensure all employees feel confident in their roles. Join us to make a meaningful impact on young children's lives while enjoying the unique advantages of working in a community-focused nursery.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Customer Consultant (Customer service experience is required) in Melton Mowbray
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Breath HR. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Breath HR before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multi-Site Customer Consultant (Customer service experience is required) in Melton Mowbray
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Breath HR:Your cover letter is your chance to shine! Tell us why you want to work at Breath HR specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Breath HR!
How to prepare for a job interview at Breath HR
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
