At a Glance
- Tasks: Deliver top-notch supporter services and manage fundraising campaigns with a focus on excellent experiences.
- Company: Join a dynamic team dedicated to making a difference in public fundraising.
- Benefits: Competitive salary, hybrid working, and a supportive work environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Be the voice for supporters and help drive impactful fundraising initiatives.
- Qualifications: Strong communication skills and a passion for supporter care.
The predicted salary is between 37667 - 37667 € per year.
Vacancy listed 18/05/2026
Reporting To: Internal Comms Manager
Salary Range: Up to £37,667
Contract Type: 6 Month Fixed Term Contract
Location: Hybrid, London
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday.
Requirements: We can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records.
Purpose of the Job
Deliver excellent supporter services function to support growth in public fundraising. Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.
Duties and Responsibilities
- Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
- Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
- Work with the Finance team to deliver processes to support donor refunds and cancellations.
- Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses.
Supporter Services & Data Processing Officer - London employer: Breath HR
As a Supporter Services & Data Processing Officer at our London office, you will be part of a dynamic team dedicated to delivering exceptional supporter experiences while contributing to meaningful fundraising efforts. We pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee growth through ongoing training and development opportunities. With a hybrid working model and a commitment to work-life balance, we offer a supportive environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Services & Data Processing Officer - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your skills align with their mission. We want to see that you’re genuinely interested in making a difference!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your experience in supporter services and how you can enhance the supporter experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Supporter Services & Data Processing Officer - London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supporter Services & Data Processing Officer role. Highlight your relevant experience in supporter services and data management, showing us why you're the perfect fit for our team.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that relate to managing complaints or working with finance teams. We want to see how you’ve made a difference in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see what you bring to the table!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Breath HR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around supporter services and data processing. This will help you demonstrate how your skills align with what they’re looking for.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences that showcase your ability to handle supporter complaints or work collaboratively with teams like Finance and Marketing. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Passion for Supporter Care
This role is all about delivering excellent supporter experiences. Be ready to discuss why supporter care matters to you and how you can contribute to enhancing their experience. A genuine passion can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in supporter services, or how success is measured in this role. This shows your interest and helps you gauge if it’s the right fit for you.
