Hospitality Trainer in Liskeard

Liskeard Library

Vacancy listed23/07/2026

Details

Role Profile

Job Title: Hospitality Trainer

Location: Our office base is in Liskeard, with the role involving travel across Cornwall to deliver training across the county.

Hours: 35 hours a week

Salary: Contract: £27,000 - £32,000 (dependent on experience) Fixed-term (ending 30th November 2027)

Interviews will be held on Friday 21st August and/or Tuesday 25th August and will take place in Liskeard Library.

Real Ideas Organisational Purpose

Real Ideas Group works to solve problems and create opportunities that regenerate communities and support individuals to progress and flourish. We do this through four teams, each with a distinct focus. Pathways, delivering employability support; Liskeard Library, a library and cultural hub; Nature and Neighbourhoods, our consultancy service; and the Devonport Creative Quarter, growing the createch sector, creative careers, businesses and opportunities.

Pathways

Real Pathways as a team supports individuals, groups and communities to develop their skills towards personal development, learning or employment opportunities. This unit offers a programme of opportunity that has inclusion at its heart and seeks to make long and lasting positive impact, using the power of language and communication to develop life skills, careers and communities.

Job Purpose

The Hospitality Trainer is responsible for delivering engaging and inclusive hospitality programmes that prepare young people for employment, apprenticeships and further training. Using practical hospitality training, coaching, employer engagement and blended learning approaches, you will help young people develop skills, confidence and workplace behaviours needed for success in the hospitality sector.

Main duties and responsibilities

• Develop and deliver engaging face‑to‑face and online hospitality learning programmes.
• Support young people to develop confidence, resilience and positive workplace behaviours.
• Deliver pre‑vocational training in customer service, food and beverage service, front of house, reception, housekeeping and basic kitchen operations.
• Provide Food Safety Level 2 and allergen awareness training or support learners to achieve these qualifications.
• Develop employability skills including CV writing, interview preparation and job searching.
• Organise employer visits, guest speakers and work placement opportunities.
• Monitor progress, provide constructive feedback and maintain accurate records.
• Adapt teaching approaches to meet individual learning needs and promote inclusion.
• Build positive relationships with employers and partners within the hospitality sector.
• Contribute to curriculum development and learning resource creation.
• Ensure safeguarding, health and safety and quality standards are met.

Real Ideas wider responsibilities

• To represent Real Ideas well, understanding and talking coherently about Real Ideas products and programmes to provide more value for customers and members.
• Work collaboratively across Real Ideas through active participation in Team days, training or other working groups.
• To adhere to and uphold Real Ideas’ social purpose, strategic aims and policies.
• To contribute to a culture of inclusion and equality and demonstrate a commitment to removing all forms of discrimination.
• To act with integrity and always maintain the highest professional standards.
• To strive to meet individual and collective targets.
• To maintain the level of qualifications/personal and professional development and competence required to carry out this role and notify the company immediately of any circumstance that affects this.
• To use all Real Ideas systems & processes proactively and effectively.
• Track, report on, push for and celebrate social and environmental impact through the work we do, helping us create more as a result.
• A flexible approach is required for the role.
• Additional, reasonable duties commensurate with the role and as agreed in advance from time to time.

This job description is not necessarily an exhaustive list of duties and is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.

Person Specification

Our values: How we behave

Working at Real Ideas is exhilarating, but it can also be challenging; we’re not a typical organisation and by design we don’t fit into traditional business structures or strict 9 to 5 working hours.

There’s nothing typical about the people who work at Real Ideas. With experience in many different industries and cultures the one thing we all have in common is a passion to make a positive difference in the world.

Principally we’re looking for people who embrace our vision and values, and who want to join us on this journey. Whilst your technical skills and abilities are important, being on board with our vision is crucial.

You’ll need to be dedicated, tenacious and enjoy the challenges of working as part of multi‑disciplined team. At Real Ideas collaboration is key, so you’ll need to be a great team player, up for working with a wide range of people from colleagues and partners to members and suppliers.

We’re interested in finding people who are proactive, hungry for opportunities to be responsible and accountable, and who can ride the waves of change with the wind in their hair and a smile on their face.

And because we always strive to be the best we can be, you’ll be happy to challenge and be challenged.

If this sounds like you, then read on…

We use the following criteria to assess your suitability for the role. Please note that requirements at the application stage represent the minimum requirements for shortlisting purposes.

Qualifications (Application)

• English and Maths L2 or equivalent
• Ideally: a related qualification (Level 3 equivalent or above) in one or more:
  • Information Advice and Guidance
  • Youth Work
  • Teaching
  • Project Management
  • Business coaching/support etc
  • Trauma informed training
• Or relevant degree level qualification or demonstrable work experience in a similar role.

Behaviours

Adaptability | Looking at your ability to adapt to change

Culture Fit | Do you share our beliefs/values and bring about diversity within Real Ideas?

Collaboration | Can you collaborate effectively and work well with others?

Growth Potential | Do you have the potential to grow with Real Ideas and can evidence goal setting and motivation?

Prioritisation | Are you able to decide which task needs to be tackled immediately and which ones can wait – someone who can manage your time and prioritise effectively.

Digital Technology | Do you have a commitment to adopting and using digital technology effectively to help solve problems and add value to the work of Real Ideas.

Experience (Application/ interview)

• Experience of delivering training in a group setting
• Hospitality Operations
• Managing a case load of individuals providing effective training, mentoring and information, advice and guidance towards agreed goals.
• Supporting individuals to gain and sustain employment.
• Effective use of systems and processes to track individuals and development
• Developing effective relationships with employers, industry professionals and external partners.
• Planning and delivering training that is inclusive and ability to adapt your training approach to meet the diverse needs, abilities, experience and levels of understanding of different young people

Knowledge (Application/ interview)

• Hospitality Industry knowledge
• Local labour market information
• Barriers to participation and how to break these down
• What constitutes excellent Information, Advice and Guidance
• GDPR, Safeguarding and risk assessments and how to apply.

Skills (Application/ interview)

• Building relationships that produce effective outcomes.
• Prioritising and balancing multiple needs and demands.
• Working effectively as a team.
• Utilising systems and processes effectively.
• Working within complexity and managing change proactively.
• Making informed and professional decisions.
• Taking responsibility for areas of work and supporting other colleagues.

Other (Application/ interview)

• Strong commitment to diversity, equity & inclusion with a good knowledge and understanding of how discrimination works and the desire to work in an environment that challenges this.
• Willingness to work across Cornwall in community venues
• A strong empathy with the values and ethos of Real Ideas.

The recruitment of this role is subject to award of contract.

As an employee at Real Ideas, you have access to:

• 25 days holiday per year, increasing by 1 day per year’s service up to a maximum of 30 days.
• Salary sacrifice pension scheme with competitive employer contribution
• Real Ideas’ health cash plan
• Home & Tech scheme
• Cyclescheme
• 10% staff discount in Real Ideas Cafe's
• Enhanced maternity after 1 year of service