Customer Experience Host (Casual Work) in Liskeard

Salary£ 13.45 per hour Real Living Wage Casual Worker Contract

Liskeard Library

Vacancy listed 23/07/2026

Details

Job title: Customer Experience Host (Pathways)
Location: Liskeard Library
Hours: Hours to be worked flexibly including evenings & weekends to suit the needs of the business/team
Salary: Real Living Wage (£13.45 per hr.)
Contract type: Zero hours. Casual worker agreement.

Real Ideas Organisational Purpose

Real Ideas Group works to solve problems and create opportunities that regenerate and support individuals to progress and flourish. We do this through four teams, each with a distinct focus. Pathways, delivering employability support; Liskeard Library, a library and cultural hub; Nature and Neighbourhoods, our consultancy service; and the Devonport Creative Quarter, growing the createch sector, creative careers, businesses and opportunities.

Liskeard Library

Liskeard Library is a thriving, rapidly developing 21st century library, cultural and community hub in the heart of Liskeard. It provides a library service, cultural opportunities and spaces supporting people to learn, grow and develop skills in SE Cornwall. The library is developing a range of offers including events, workshops, and space hire. It is also the principal home for Real Ideas Pathways’ team, who offer support directly to individuals.

Job Purpose

The Customer Experience Host is the first point of contact for everyone who visits Liskeard Library, playing a vital role in ensuring everyone is welcomed with a smile, is enabled to access books and all the facilities in the Library, including food and drink and a wide variety of programmes, events and activities. The Pathways Customer Experience Host is an important member of the Real Ideas Pathways team.

Main Duties & Responsibilities

• Provide an informative, inclusive and cheerful welcome to everyone who comes into Liskeard Library
• Sell and check tickets, support people to access books and other standard library services, communicate what’s on in the library and encourage people to participate, provide an excellent café offer and sell related products and services.
• Support all customers and the community to access the resources available in the library efficiently and knowledgably.
• Provide day to day service including food and drink preparation for the ongoing café offer with excellent levels of service.
• To support exemplary food hygiene practices.
• As required, and with training, run simple activities for the public.
• Answer and support general enquiries about events, activities, programmes, learning opportunities, immersive facilities and library provision.
• Ensure the Liskeard Library is kept clean, tidy, organised and secure, including open up at the start and locking up at the end of shifts.
• Support event/experience delivery and facilitation including set up and take down.
• Support regular volunteers and work experience with prioritisation of library tasks where necessary answer questions from volunteers on how to undertake these tasks.
• Work effectively with the Shift Supervisors taking day-to-day direction from the wider Real Ideas team.

Real Ideas wide responsibilities

• To represent Real Ideas well, understanding and talking coherently about Real Ideas products and our programme to provide more value for customers and members.
• To adhere to and uphold Real Ideas' social purpose, strategic aims, and policies.
• To contribute to a culture of inclusion and equality and demonstrate a commitment to removing all forms of discrimination.
• To act with integrity and always maintain the highest professional standards.
• To strive to meet individual and collective targets.
• To maintain the level of qualifications/personal and professional development and competence required to carry out this role and notify the Company immediately of any circumstance that affects this.
• To use all Real Ideas reporting and other systems proactively and effectively.
• A flexible approach is required for the role.
• Additional, reasonable duties commensurate with the role and as agreed in advance from time to time.

This job description is not necessarily an exhaustive list of duties and is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in light of experience and consultation with the post-holder.

Person Specification

Working at Real Ideas is exhilarating, but it can also be challenging; we’re not a typical organisation and by design, we don’t fit into traditional business structures or strict 9 to 5 working hours.

Principally we’re looking for people who embrace our vision and values, and who want to join us on this journey. Whilst your technical skills and abilities are important, being on board with our vision is crucial.

You’ll need to be dedicated, tenacious and enjoy the challenges of working as part of a multi-disciplined team. In Real Ideas collaboration is key, so you’ll need to be a great team player, up for working with a wide range of people from colleagues and partners to members and suppliers.

We’re interested in finding people who are proactive, hungry for opportunities to be responsible and accountable, and who can ride the waves of change with the wind in their hair and a smile on their faces.

And because we always strive to be the best we can be, you’ll be happy to challenge and be challenged.

We use the following criteria to assess your suitability for the role. Please note that requirements at the application stage represent the minimum requirements for shortlisting purposes.

Qualifications

Food Hygiene or Food Handling qualification (desirable not essential as training will be provided) Level 2 (or equivalent) Numeracy & Literacy

Behaviours

Adaptability:
Looking at your ability to adapt to change.
Culture Fit:
Do you share our beliefs/values and bring about diversity within Real Ideas?
Collaboration:
Can you collaborate effectively and work well with others?
Growth Potential:
Do you have the potential to grow with Real Ideas and can evidence goal setting and motivation?
Prioritisation:
Are you able to decide which task needs to be tackled immediately and which ones can wait – someone who can manage their time and prioritise effectively?
Digital Technology:
Do you commit to adopting and using digital technology effectively to help solve problems and add value to the work of Real Ideas?

Experience

Providing amazing customer experience Working in a public-facing or retail/front-of-house/café environment Serving food and drink Providing other customer facing services, for example, library services (desirable not essential) Cash handling/processing card payments Use of electronic tills/cash register Working in busy, high-pressure environments

Knowledge

Working knowledge of Health & Safety, Data Protection legislation and safeguarding children and vulnerable adults Basic Food hygiene

Skills

Friendly, approachable, and able and willing to work with a smile. Ability to multitask with a willingness to help and get stuck in Proficient in the use of IT Close attention to detail High standards of personal and food hygiene Willingness to learn and try new ideas. Ability to follow instructions. Determination and grit

Other

Interest in cultural and creative technologies Understanding of library systems and processes or willingness to undertake the training required to enable public access to library provision. Strong commitment to diversity, equity & inclusion with a good knowledge and understanding of how discrimination works and a desire to work in an environment that challenges this.