At a Glance
- Tasks: Lead onboarding and develop training plans to support staff and volunteers.
- Company: Join Citizens Advice Bury & Bolton, a dynamic provider of legal advice.
- Benefits: Flexible working hours, generous holiday, and access to counselling services.
- Other info: Inclusive workplace that values diversity and community representation.
- Why this job: Make a real difference by supporting community development and enhancing skills.
- Qualifications: Strong interpersonal skills and experience in training or advising others.
The predicted salary is between 30000 - 40000 £ per year.
This role will be hybrid (70% in office across 3 sites or in the local community, 30% remote) following completion of required training.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. Our communities are facing unprecedented challenges with continued rising costs. The rising cost-of-living directly impacts individuals and families, with more people than ever in negative budgets, debt and housing crises.
Responsibilities
- Lead onboarding new starters, developing training plans alongside line managers.
- Support line managers and teams with identified areas of development required.
- Use key insights (advice trends, client feedback, etc.) to create and deliver focused training across a range of delivery methods to ensure accessibility.
- Support the organisation to comply with accreditation requirements (AQS, SQM, QAA and others), ensuring all CPD requirements are met and mandatory training is completed.
- Work with local infrastructure organisations to create and deliver focused training for local VCSE organisations.
- Support new project mobilisation.
Qualifications
- Excellent interpersonal skills to engage with a diverse range of colleagues and stakeholders.
- Strong organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast‑paced environment.
- A genuine passion for supporting others to develop.
- Experience in training and developing staff and/or volunteers, or experience as an adviser.
Equality, Diversity, Inclusion & Belonging
We believe inclusion is a social justice issue – a principle that underpins our EDI & B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve – this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities.
Benefits
- Flexible 35‑hour working week (full time employees).
- Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro‑rata for part time.
- 5% employer contribution pension scheme.
- Access to 24/7 confidential telephone counselling and structured counselling support.
- Access to online GP and telephone counselling services.
- Enhanced family‑friendly leave and occupational sick leave.
- Access to Blue Light Card and other charitable discount schemes.
Learning & Development Officer employer: Breath HR
Citizens Advice Bury & Bolton (CABB) is an exceptional employer that prioritises the growth and development of its staff, offering a flexible working environment with a hybrid model that promotes work-life balance. With a strong commitment to equality, diversity, and inclusion, CABB provides generous benefits including a competitive holiday entitlement, a supportive pension scheme, and access to mental health resources, making it an ideal place for individuals passionate about making a meaningful impact in their community.
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We think you need these skills to ace Learning & Development Officer
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