At a Glance
- Tasks: Support breast cancer patients by providing timely information and making follow-up calls.
- Company: Join Breast Cancer Now, a leading charity dedicated to supporting those affected by breast cancer.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team environment.
- Other info: Work in a dynamic team with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your communication and teamwork skills.
- Qualifications: Strong communication skills, experience in fast-paced environments, and proficient IT skills.
The predicted salary is between 30000 - 31000 £ per year.
Location: Sheffield or London (home and office based)
About the role
Here for You is Breast Cancer Now’s personalised referral route to all of our support services with the aim of providing timely and trusted information and access to support for people diagnosed with breast cancer. This involves confidently talking about the services, delivering excellent information on the phone, responding to safeguarding issues, and collecting data. We have 1 vacancy to work within our Here for You team. The role is responsible for making initial and follow up calls to primary and metastatic breast cancer patients, so they get the support they need, when they need it. The role also involves collaborating with colleagues focusing on the Here for You expansion and integration, as well as working with colleagues across the primary services, metastatic services and personalised support services. The post holder will also liaise with our services teams.
About you
We’re looking for someone with enthusiasm and resilience. A person with strong communication skills (especially on the phone) and someone who has experience of working in a fast-paced and people-facing environment. The right candidates will provide quality phone calls and be willing to adapt and innovate. We’re looking for a team player who understands the importance of co-production and who is motivated by providing information and support to breast cancer patients. You’ll bring excellent verbal and written communication skills and thrive on creating an inclusive work environment and working across multiple teams. We’re also looking for someone with proficient IT skills.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 4 days per week at home.
The salary range is:
- £30,000 to £31,000 if London based
- £28,000 to £29,000 if Sheffield based
When applying
We hope you choose to apply for this role. In support of your application and in addition to you completing the application form, you’re also asked to provide a supporting statement online. When doing so please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email Recruitment@breastcancernow.org
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support. We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date Monday 16 November 2026 at 11:59pm
Interview date Thursday 26 and Friday 27 November 2026
Support Officer (delivery), Here For You in London employer: Breast Cancer Now
Breast Cancer Now is an exceptional employer, dedicated to making a meaningful impact in the lives of those affected by breast cancer. With a strong commitment to equity, diversity, and inclusion, our London-based team fosters a collaborative work culture that encourages professional growth and development. Enjoy the flexibility of hybrid working, competitive salary, and the opportunity to contribute to vital policy initiatives that shape health outcomes across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer (delivery), Here For You in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Breast Cancer Now. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Breast Cancer Now before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Officer (delivery), Here For You in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Breast Cancer Now:Your cover letter is your chance to shine! Tell us why you want to work at Breast Cancer Now specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Breast Cancer Now!
How to prepare for a job interview at Breast Cancer Now
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
